Team/ Role Overview

The HR Partnership & Delivery (HRP&D) - Digital Content & Governance Lead strategises and governs HR knowledge systems (repositories), collaborating with technology partners and HR content owners to enhance Citi's HR content for optimal employee and manager experience. This role develops and executes strategies to prepare HR content for AI and Large Language Models (LLMs) across Citi's internal employee-facing platforms like Citi For You, ServiceNow HR Help Centre, and Citi Assist, ensuring standardised writing for consistency and clarity.

Responsibilities include managing content approvals, handling outdated (legacy) materials, engaging HR stakeholders to meet audience needs, and partnering with technology to prioritise development. The position focuses on empowering content owners with robust management and governance capabilities and provides dedicated change management support to the HR Partnership & Delivery (HRP&D) team for successful adoption of new processes and technologies.

What you’ll do:

• Lead content governance for key HR knowledge repositories (Citi For You, ServiceNow HR Help Centre, Citi Assist), ensuring relevance and integrity.
• Develop and execute strategies to prepare HR knowledge content for advanced technologies like AI and LLMs.
• Drive content evolution by collaborating with senior cross-discipline HR stakeholders, achieving consensus on presentation and accuracy.
• Manage the end-to-end content lifecycle: approvals, managing legacy materials, and ensuring content meets audience needs via available technologies, in coordination with peer governance leads.
• Act as a critical liaison between HR and technology partners, ensuring business requirements for content platforms are documented, understood, and prioritised.
• Empower content owner teams with tools and knowledge for robust content management and governance.
• Champion continuous improvement of HR knowledge content as you apply Lean methodologies (principles focused on maximising value and minimising waste) to identify inefficiencies, and propose innovative solutions.
• Proactively simplify and standardise HR processes and technology solutions to enhance user experience and operational efficiency.
• Ensure rigorous accountability among process and content owners for content accuracy, timeliness, and compliance.
• Provide dedicated change management support to the HR Partnership & Delivery (HRP&D) team's initiatives, including impact assessment, communication strategies, and smooth transitions.

What we'll need from you:

Soft Skills:

• Exceptional communication and interpersonal skills, building strong relationships and influencing stakeholders at all levels, especially in change initiatives.
• A resilient, problem-solving, and adaptable mindset, comfortable with ambiguity and committed to continuous learning.
• Strong leadership in driving change, fostering adaptability, and managing stakeholder expectations during transitions.
• Demonstrated leadership upholding client and operational excellence, promoting accountability, and fostering a collaborative, inclusive team.
• Strategic thinking with an optimistic, curious approach to change, proactively identifying future needs and driving innovative solutions.
• Ability to value diverse perspectives, show empathy, and encourage open dialogue for collective goals.

Technical Skills & Experience:

• Extensive experience in content governance, knowledge management, or similar roles within large, complex HR or enterprise environments.
• Proficiency with enterprise knowledge repositories and HR service delivery platforms (e.g., ServiceNow HR Help Centre, Microsoft SharePoint).
• Proven track record translating business requirements into clear, actionable user stories (short descriptions of features from an end-user's perspective) for system development.
• Awareness of process improvement methodologies (e.g., Lean, Six Sigma) with demonstrated ability to identify and implement efficiency gains in content and knowledge management.
• Solid understanding of risk management principles and experience integrating control frameworks (established policies and procedures for risk management and compliance) into content management and governance processes.
• Advanced analytical skills, leveraging data for content strategy, performance assessment, and data-driven decision-making.
• Demonstrated experience or awareness of leading and supporting change management initiatives, including communication plans, training, and stakeholder engagement.

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:  

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program 
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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