ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit
applydigital.com.
LOCATION: APPLY is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Greater London Area of the United Kingdom, working in hours that align to the UK timezone. The office is located in the Shoreditch area.
THE ROLE:
The Delivery Manager is a senior, operationally hands-on role within Apply’s Managed Services practice. This is not a role about delivering a single project to a fixed deadline, it is about continuously delivering value within an ongoing, retainer-based model. You are the person clients rely on for operational confidence, the person the team looks to for direction, and the person accountable for delivery quality across your portfolio of accounts.
You will own the client relationship at an operational level, lead the delivery rhythm, manage the team’s day-to-day output, and ensure every sprint, release and incident is handled with consistency, quality and accountability.
This is a client-facing, team-leading, delivery-owning role. You will be the primary contact for client stakeholders on all matters of delivery, quality and progress, and you will be the person internally who ensures the team is unblocked, aligned and performing.
LIFE AT APPLY
People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
Vacation policy: We value work–life balance, so you’ll enjoy 24 days of vacation plus 8 bank holidays to rest, recharge, and focus on what matters most.
Benefits: We use Vitality benefits designed to enhance your health, well-being, and work–life balance.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our
Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email
[email protected].