Position Summary:
The Patient Account Representative greets and admits customers and patients and performs routine reception duties including filing and answering the phone. The Patient Service Representative schedules patients and customers for services.
Minimum Qualifications:
Required
- Computer and typing experience
Preferred
- High School Diploma or Equivalent
- Data processing and data entry experience
Essential Job Functions:
In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.
- Schedules, greets, and admits customers and patients
- Answers and relays phone messages
- Prepares charts and completes filing, as needed
- Assist department as needed
Knowledge, Skills, and Abilities
- Computer applications, MS Office, EMR, internet applications and standard office equipment
- Strong interpersonal, verbal and written communication skills
- Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
- Ability to analyze, organize and prioritize work while meeting multiple
- Strong emotional intelligence, interpersonal and teamwork skills
- Exercises tact, discretion, sensitivity and maintains confidentiality
Physical Requirements
- Lifting, Pushing, and Pulling: Lift 30 pounds of weight (pick up supplies, move equipment, etc.) Carry equipment/supplies.
- Extended Hours: The role may involve working for extended periods, requiring sitting, walking, or standing for eight or more hours daily.
- Flexible Schedule: The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts
- On-Call Availability: On-call work may be required to respond promptly to organizational, patient, or employee needs
- Effective Communication: Proficient in effective communication, both in person and through various technologies
- Handling Challenging Situations: The role may involve dealing with upset individuals, requiring the ability to de-escalate situations and work effectively with frustrated patients, families, or employees
- Repetitive Tasks: Ability to perform repetitive tasks as needed to fulfill job responsibilities
Exposures
Tasks Include Potential Exposure: Job tasks may involve exposure to:
- Bloodborne pathogens, such as blood, bodily fluids, or tissues.
- Radiation in settings where medical imaging procedures are performed
- Various chemicals and medications used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances.
- Infectious diseases due to contact with patients in areas that may have contagious illnesses
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.
77211370 Patient Financial Services