Head of Sales & Customer Success

Posted:
6/9/2024, 8:58:07 PM

Location(s):
New York, New York, United States ⋅ New York, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Hybrid

About OakNorth Credit Intelligence

A spinoff from OakNorth Bank, at OakNorth Credit Intelligence (ONCI) we are building a SaaS platform which transforms commercial lending by helping banks build deeper relationships with their clients, open new, more profitable opportunities, whilst delivering credit decisions up to ten times faster than traditional methods, with lower risk and greater efficiency.
 
This came as a result of our realisation that despite small and medium sized companies (SMEs) being a powerful force in the economy, many of them find it difficult to raise capital during critical stages of their company growth. Traditional commercial lending is highly rigid often making them misaligned with a company’s requirements.  We aim to solve this problem at ONCI.


The Head of Sales and Customer Success leads ONci’s Sales and Customer Success teams and is responsible for driving revenue growth, expanding ONci’s customer base, and ensuring customer satisfaction and retention. Together with other members of the ONci Leadership Team, they establish overall direction and strategic initiatives of the company. They work closely with other departments (Product, Engineering, Content, Marketing, Finance, Legal and People Ops) to develop and implement sales and customer success strategies that align with ONci’s goals.

About OakNorth
Small and medium-size enterprises (SME) are one of the biggest drivers of growth and innovation in economies all over the world. Despite these companies being a powerful force in the economy, many SMEs find it difficult to raise capital during critical stages of their company growth. Traditional commercial lending is optimised to make loans that are either too small to be effective or too large and expensive to be practical. At OakNorth, our mission is to help lenders fill this gap which we refer to as the “Missing Middle.” We are building a SaaS platform called the Credit Intelligence Suite which transforms commercial lending by helping banks build deeper relationships with their clients, open new, more profitable opportunities, whilst delivering credit decisions up to ten times faster than traditional models, with lower risk and greater efficiency. 

Our Investors
OakNorth Holdings (the parent entity of OakNorth Bank plc and ONci) has an equity base of over $1.2bn, our investors include:  GIC, SMBC, Toscafund, Coltrane and SoftBank’s Vision Fund – as well as founders of highly successful scale businesses.   
 
Our Customers
In addition to OakNorth’s own bank in the UK, the software is also being deployed by US banks, including:  Fifth Third, PNC, M&T Bank, Huntington, and Old National Bank      

Thank you very much for your interest in OakNorth
We are happy to consider you for roles within our group of companies. If we can identify a match between your skill set and our immediate recruiting needs, please expect to hear from us very soon. If we are unable to identify a fit in the near term, please note that we intend to retain the data you send to us so we may contact you in the future.

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OakNorth

Website: https://oaknorth.co.uk/

Headquarter Location: Manchester, Manchester, United Kingdom

Employee Count: 251-500

Year Founded: 2005

IPO Status: Private

Last Funding Type: Non-equity Assistance

Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ Lending