JOB SUMMARY 

• Free on-site parking  

Processes incoming and outgoing mail, parcels and packages. Enters and locates work-related information using computers and/or mailing/postage systems. Reads and visually verifies information in a variety of formats. Transmits information or documents using a computer, mail, or fax machine. Sorts, tracks and delivers mail and packages to recipients. Exchanges information with others using electronic devices (e.g., pagers, two-way radios, text, e-mail). Stands, sits, or walks for an extended period or for an entire work shift. Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all guests according to company standards, anticipates and address guests’ service needs. Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others. Complies with quality assurance expectations and standards. Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. Stands, sits, or walks for extended periods or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance. Performs other reasonable job duties as requested by Supervisors.

Policies and Procedures

• Maintains confidentiality of proprietary materials and information.
• Protects the privacy and security of guests and coworkers.
• Follows company and department policies and procedures.
• Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with
• company policies and procedures.
• Performs other reasonable job duties as requested by Supervisors.
• Guest Relations
• Addresses guests' service needs in a professional, positive, and timely manner.
• Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.

Communication

• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a
• smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speaks to guests and co-workers using clear, appropriate, and professional language.
• Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Communicates efficiently with others to effectively exchange information.

Working with Others

• Supports all co-workers and treats them with dignity and respect.
• Develops and maintains positive and productive working relationships with other employees and departments.
• Partners with and assists others to promote an environment of teamwork and achieve common goals.
• Handles sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Physical Tasks
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance.
• Documentation/Reporting
• Creates and maintains computer and paper-based filing and organization systems for records, reports, documents,
• etc.

Computers/Software

• Transmits information or documents using a computer.
• Enters and retrieves information contained in computer databases and software to update records, files,
• reservations.
• Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or
• presentation software.
• Office Equipment
• Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, scales, postage meter and electronic peripherals.

Safety and Security

• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Shift: 1st/2nd; must be available to work weekends and holidays.

CORE WORK ACTIVITIES