We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Assistant Guest Services Manager
The Assistant Guest Services Manager serves as a supporting role to Guest Services Manager. He/She will partner with the Guest Services Manager in the leadership, planning, organization, and direction for the Guest Services Department in the most efficient and effective manner possible, while maintaining the company’s expected high quality standards and Count On Me philosophy. The Assistant Guest Services Manager is will oversee daily operations of the Guest Services Department, provide supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments.

Essential Job Functions
Responsibilities include, but are not limited to:
1. Responsible for
maintaining the overall operation of the Guest Services Department: Assist Guest Services Manager in the daily operations of the department, handle guest issues to resolution and monitor guest satisfaction by evaluating surveys. Ensure the Guest Services Department meets quality, internal, and loss prevention standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience. Coordinate and verify guest reservation information to maximize occupancy and oversee the compilation of weekly reservations and occupancy statistics as required. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. (30 % time)
2. Maintain positive customer and associate relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and
communicate expectations with humility and respect. Assist Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. Partner with Guest Services Manager and Human Resources to minimize employee relations issues with particular emphasis on documentation, harassment and discrimination. (10%)
3. Assist and provide guidance for Activities Department.  Responsible for creating, planning and executive guest activity programs for the Resort (i.e., arts & crafts, pool games, aerobics movie night, karaoke, outbound trips to local attractions, BBQ, miniature gold, etc.).  Monitor, supervise and assist guests while in the Activity Center.  Promote and sign up guests for resort activities.   (10% time)
4. Assist Activities Department with creating, planning and implementing guest activities for the Resort.  Create and publish advertising material to support the Resort Activities.  Assist in establishing related pricing for activities. Work with department associates and affiliate departments to ensure maximization of Guest Satisfaction Scores and minimum goal achievement. (10% time)
5. Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, preparing schedules, ordering, inventory management, and other administrative duties as needed. Ensure the Guest Services department meets all Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, and Guest Service Department Operating Procedure standards. (20% time)
6. Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates
and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
7. Performs other duties as needed (10% time)

Minimum Requirements and Qualifications
a) Education
• High school diploma or equivalent
b) Training requirements
• N/A
c) Knowledge and skills
• Ability to communicate effectively with employees, guests and owners
• Ability to demonstrate good judgment when dealing with guests and staff members
• Excellent customer service skills
• Ability to multi-task and work in a fast paced environment
d) Technical Skills
• Ability to learn new programs such as company reporting and associate timekeeping
e) Job experience
• Two years of supervisory/management experience
• Hotel / hospitality or vacation ownership experience
preferred

Unless there is a legal requirement, experience will be accepted for the education requirement.

The anticipated application deadline for this role is December 31, 2024.  To apply for this role, please click on “Apply Now” below. If you are interested in similar positions, please visit careers.travelandleisureco.com to review and apply for vacant positions.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical

• Dental

• Vision

• Flexible spending accounts

• Life and accident coverage

• Disability

• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

• Wish day paid time to volunteer at an approved organization of your choice

• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

• Legal and identity theft plan

• Voluntary income protection benefits

• Wellness program (subject to provider availability)

• Employee Assistance Program

Compensation

Generally starting at $55,000 - $55,000 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.