Current resources are fully allocated to existing customer success operations and do not have theskillset required for an Al-first approach, which leaves limited capacity to explore and implement new opportunities. A dedicated part-time role will ensure we can strategically pilot and operationalize Al initiatives without disrupting ongoing priorities in CSM, while positioning the team for transformation.

 The proposed part-time position will focus on:

Localization Across CSM: tailoring Al solutions to regional and cultural contexts, ensuring global scalability with local relevance.

Business Anomaly Detection: Setting up and monitoring Al-based anomaly detection systems to flag unusual trends in business performance, enabling proactive responses to risks and opportunities.

Al-Driven Initiatives: Researching, testing, and implementing Al models to identify new business opportunities and customer engagement strategies.

Value to the Organization

Increased Efficiency: Early detection of anomalies will reduce risk exposure and improve business decision-making.

Revenue Growth: Al-driven insights will uncover untapped growth opportunities and help optimize customer journeys.

Scalability & Localization: Localized solutions across CSM ensure adoption and effectiveness in diverse markets, enhancing customer satisfaction and retention.

Cost-Effective Approach: A part-time role allows us to test and validate these initiatives in a low-risk, high-value model before considering expansion to a full-time position.

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.