$95,000 per year$95,000 per year

 

Job Summary

The Training and Operations Specialist is responsible for supporting Flagship client satisfaction and employee success. This includes facilitating new hire training for lab roles, meeting with clients to identify areas for improvement, identifying employee skill sets and gaps relative to client needs and expectations, as well as supporting client start-up and managing employee compliance training. Reporting to the Learning and Development Manager, the Training Specialist works collaboratively with the Flagship Executive, Operations, Safety, Sales and Human Resources teams.

This is a hybrid role based in our Somerville/Boston office. The Training Specialist may need to travel up to 15% of the time.



Benefits:

Paid time off- 2 weeks vacation
Health, Vision, Dental options
Discounted tickets based on a partnership with Tickets at Work


Travel

Position based in Somerville/Boston office with expectation to travel to client sites in personal vehicle.

Job Description

Essential Functions:

• Deliver and support New Hire Orientations including the Life Science Technician (LST™) Bootcamp
• Work in LMS to assign, complete and troubleshoot employee training issues
• Working with VP of Business Development, VP of Lab Services, and Operations teams, meet with current and prospective client(s) to understand their lab support requirements and staffing needs. Identify Life Sciences Technicians (LST™) with the appropriate skill sets to fill those assignments.
• Maintain communications with and escalate issues and/or requests to Operations team for client or employee concerns.
• Work with clients and account team to identify, establish and oversee skills assessments, technical, and client communication training requirements.
• Work with Learning and Development Team on ongoing process improvement in Lab Services, bring ideas and best practices to the Executive Team, and support ongoing SOP development and maintenance.
• Quickly respond to client/employee needs with necessary technical and client communications training and development opportunities.
• Working with Operations and HR to support ongoing development of the LST™, LSFT™, LSFE™, LSFM™ trademarked programming.
• Support new hire retention with onsite visit once a month of an employee(s)’ first 90 days.
• Support new hire staffing review meetings with operations teams; provide feedback on new hires; and provide ideas for cross training/additional training of technicians, as required
• Provide on-the-job technical training and mentoring.
• Identify specific positions and talent requirements for new hires; coordinate with Executive Leadership on new hire requirements; assist with review of recruits and job descriptions as required
• Support supervisors and team leaders to provide leadership, mentorship and training as required for them to perform their respective duties

Qualifications:

• Bachelor’s degree or commensurate work experience. Advanced or professional degree(s) preferred.
• Minimum two (2) plus years work experience in one or more of the following settings: laboratory, Life Sciences Support Services, Facilities Management/Maintenance and/or Construction.
• Ability to follow oral and written directions, and to complete tasks and paperwork without supervision.
• Ability to communicate swiftly and efficiently through email and text
• Basic computer skills (i.e. Excel, Word, Outlook).
• Must possess a CLEAN driver’s license and have a vehicle to make it to and from work sites
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response

Physical Qualification:

• Manual dexterity sufficient to use hand tools and to perform patch/paint work.
• Ability to stand, crouch, and climb to perform repairs, use ladder, and perform various types of manual labor.
• Ability to lift up to 50 pounds or more.
• Vision (with correction) sufficient for reading, performing repairs and painting.
• Prolonged and frequent periods of driving
• Position Type and Expected Hours of Work
• This is a full-time non-exempt position. Days and hours of work vary according to the business demands, but the typical schedule would be Monday-Friday, 8AM-5PM.

Work Environment

• Small-to-large office environment.
• Fast paced work environment.
• The noise level in the work environment is usually moderate.
• Exposed to a combination of normal office type environments and shop environments.
• Regularly exposed to dust, odors, oil, fumes, cleaning products and noise.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to perform the following repetitive movements: stand, walk, sit, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. Ability to stand, walk, and sit for long periods of time. The employee may occasionally lift and/or move up to 40 pounds of office and facilities equipment (cleaning products, tools, and ladders) and trash and the ability to safely use equipment provided. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Under The Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization/Security Clearance

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!