Job Overview

GENERAL SUMMARY:

Under general supervision of the Bus Operations Shift Supervisor, provides first-line supervision of Airport Bus Operators and routine daily operational matters on assigned shift.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for leading during assigned shift for Bus Operations, including reviewing procedures and resolving problems with Airport Bus Operator staff, assigning transportation personnel and equipment, and providing first-line decisions on exceptions to standard operating procedures within delegated limits.
• Makes decisions on fleet status and substitutes operable equipment for malfunctioning buses/vehicles.
• Maintains log of events; receives and processes reports of problems involving inoperative equipment; delivers lost items to designated location.
• Trains, counsels, corrects, and supports performance evaluation of staff, and monitors employees’ daily time and attendance on shift.
• Assists with special bus services requested by internal and external customers, and other approved reasons. Drives staff vehicles, and buses when required.
• Responds to the Air Operations Area (AOA) to support Irregular Operations, emergency response, and airline hardstand bus operations.
• Responds to customer complaints; resolves complaints to customer satisfaction or escalates complaint to the Bus Operations Supervisor where required.
• Receives briefings from preceding Bus Operations Shift Lead and briefs succeeding Lead regarding bus deployment, staffing, operational events, and unusual problems or situations.
• Monitors radio channels: coordinates bus service with Integrated Operations Center (IOC), Fleet Maintenance, Department of Public Safety, and other departments as required.
• Supervises and assists with completing daily bus and staff vehicle fueling and cleaning duties when required.
• Completes and/or maintains daily and monthly operational reports, and employee files.
• Ensures the proper execution of aircraft hardstand bus operations and maintains section compliance with Federal, State, Local regulations and DFW Board policies.
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent.
• Two (2) years of experience in customer service.
• Possession of a Class A or Class B Commercial driver’s license with a passenger (P) endorsement.
• Must pass a medical physical examination.
• Must maintain Department of Transportation (DOT) Medical Certificate.
• Must be able to lift 25 up to 50-pound bags or luggage while ascending or descending one step, repeatedly if needed.
• Must be able to lift 25- up to 50-pound bags or luggage vertically and horizontally from 10" up
• to 62", repeatedly if needed.
• Must be able to horizontally transfer 25- up to 50-pound bags or luggage up to a distance of 10' without mechanical assistance.
• Must be able to exert coupling forces from 8 pounds to 20 pounds 4 times per hour.
• Must be able to maintain seated posture continuously for a period up to 10 hours.
• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
• Ability to obtain Department of Homeland Security Customs and Border Protection (CBP) security access clearance within thirty (30) days from date of employment and maintain qualification for CBP security access clearance upon each CBP security access renewal.
• Must be able to meet all initial and recurrent training requirements in accordance with Title 14 CFR part 139 and administrative Policy AO.014.01, Ground Vehicle Driver Training for Air Operations Area (AOA) within 30 days of assignment to a driving position and before being permitted to operate the vehicle without the direct supervision and presence of a co-operator qualified under this requirement.
• This is a Department of Transportation (DOT) designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass drug and alcohol tests prior to employment and to submit to drug and alcohol screening on a random basis during the length of their employment in the DOT safety sensitive position.
• This is a designated Essential Employee position as defined in DFW Airport’s Categories and Classifications Administrative Policy and Procedure. An essential employee is one whose attendance is required to maintain airport operations during an emergency or inclement weather situation.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of modern office practices, procedures, systems, and equipment.
• Ability to work hours determined by rotating shift assignments.
• Ability to communicate professionally and effectively.
• Ability to supervise the work of others.
• Ability to plan and organize.
• Ability to work effectively under distractions and to think and act quickly in emergencies.
• Ability to maintain effective and harmonious internal and external working relationships.
• Vision (near/far/depth) ability to operate controls onboard bus, safely drive and navigate through traffic.

DESIRABLE:

• Ability to speak a second language, in addition to English.

SPECIAL REQUIREMENTS:

• Must have a good private driving record: (a) no more than two (2) convictions of moving violations in the last 36 months and (b) no DWI conviction in the last 60 months.

EFFORT:

• Works in and around office environment and around Airport terminals.
• Stands and/or walks for extended periods of time.
• May work outside in heat, cold and inclement weather for extended periods of time.
• Reacts calmly, quickly, and logically in emergency situations; works hours in excess of normal shift during emergencies.
• Occasionally lifts up to 25 pounds, and occasionally exerts forces equivalent to lifting up to 50
• pounds.
• Communicates by telephone, two-way radio, in writing, and in person.
• Drives to locations on Airport property

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.