The Junior Implementation Specialist is responsible for the successful implementation of IDEXX software solutions for customers through day-to-day training for product administrator(s) and end-users, guiding customer through data configuration process, and consultation on setup procedures, workflows, configurations, and customizations.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Consult on setup and configuration of IDEXX software solutions.
• Coach/Train as practice completes online learning. 
• Act as point of elevation for all product related questions throughout customer onboarding.
• Considered subject matter experts for the assigned product(s).
• Analyzes, develops and implements process changes to provide improvement in workflow, operational procedures and other related business areas.
• Training the customer on how to configure and develop their solution, while reinforcing best practice recommendations.
• Coordinate with the wider customer team to ensure that issues are raised and owned appropriately.
• Perform all internal handovers to allow customer to have a seamless experience.
• Coach customers on the use of best practice clinical workflows and guide them through the unique setup of their software.
• Participates in internal projects to implement new initiatives; identifies project opportunities; generates ideas and solutions.
• May lead work activities of other team members, coordinating daily activities and providing training, coaching and guidance.

EDUCATION:

• Bachelor's degree of equivalent combination of education and experience required.

REQUIRED SKILLS AND ABILITIES:

• Deep knowledge of the relevant IDEXX software solution (gained through provided in-classroom training as well as on-the-job experience)
• 1-2 years of implementation or IDEXX software experience.
• Strong organizational and administration skills
• Initiative and is performance orientated
• Enthusiasm, drives and delivers great results
• Performing a range of tasks under competing demands and deadlines
• High customer service ethics
• Data gathering and analytical ability.
• Process improvement skills
• Excellent interpersonal skills.
• Highly organized with clear understanding of project management.
• Professional verbal and written communication skills.
• Ability to work both individually and as a team player.
• Have fast and accurate keyboard skills
• PC skills, including Microsoft Office.

PHYSICAL DEMANDS:

• Extensive sitting, phone and computer use.
• Capable of standing continuously for up to 2 hours.
• Extend and reach with hands and arms and use hands and fingers.
• Occasionally required to climb, balance, bend, stoop, kneel or crouch.
• May be required to lift, move and carry up to 50 pounds.
• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
• Ability to communicate verbally on phone and in person.
• Fluency in the English language.
• Extended hours may be required.
• Some travel required.

WORK ENVIRONMENT:

• General office environment or light laboratory/industrial, with some areas to assemble equipment, decontaminate potential biohazards and bench repair instruments.
• Normal office noise level, with occasional moderate noise.

Why IDEXX:

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. 

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together!

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. 

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