Position Purpose:

Assists in formulating and defining systems scope and objectives using research and basic understanding of business systems and industry requirements. Learns to conduct business process analyses, needs assessments and cost/benefits analyses for aligning operations solutions with business initiatives. Provides assistance in testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.

What You'll Be Doing:

• Obtains a detailed understanding of the major operations and functions in effect within the areas being supported. Reviews basic system enhancements/upgrades to determine applicability of customer file modification requirements. Following clearly defined procedures, assists in facilitating timely and accurate updates to reference files based on customer requests.
• Documents system problems and assists in their resolution. Reviews and completes various daily reports to ensure system is performing as expected. Prepares written reports and analysis, including recommendations pertaining to system functionality and testing progress.
• Prepares and reviews test data, test plans and test matrices for system changes. Develops test matrices to accurately reflect changes and detail expected outcome. Executes test cases and evaluates test results for errors. Reports problems through appropriate channels and suggests corrections for a successful implementation.
• Under the guidance of an advanced business analyst or manager, learns to define business requirements, perform tests, and may lead small projects.
• Learns how to prepare and review data for analysis in order to evaluate the activities, performance and systems within a specific area for standards and workflow simplification.
• Communicates with management and departmental personnel to document workflow procedures. Assists in preparing verbal and written communication about business changes with management or other staff members. Functions as liaison between the operations testers and information systems to facilitate communications. In addition, assists customer testers with issues that arise during projects.

What You'll Need to Qualify:
Required Education:

• Bachelor's degree

Degree Equivalency:

• 4 years job related work experience or Associate's and 2 years job related work experience

Required Skills and Abilities:

• Basic knowledge of business support and systems concepts.
• Strong teamwork, communication and interpersonal skills.
• Good analytical and conceptual skills.
• Good organizational and problem-solving abilities.
• Understands how projects and implementations affect an organization and is able to link it to business processes.

Required Software and Tools:

• Microsoft Office.

We Prefer That You Have:
Preferred Education:

• Bachelor's degree-in Computer Science, Business Administration, or another job-related field.

Preferred Work Experience:

• 1 year-of business systems analysis, research, and customer support experience.

Preferred Skills and Abilities:

• Knowledge of procedures for the supported business unit. Computer programming skills. Able to express basic technical/business concepts to management, peers, and the business units.

Preferred Software and Other Tools:

• Working knowledge of BCBS/subsidiary systems. Knowledge of programming languages and/or concepts. Easytrieve, DB2 or related.

Work Environment:

Typical office environment.

What We Can Do for You:

Our comprehensive benefits package includes:

·        401(k) retirement savings plan with company match

·        Subsidized health plans and free vision coverage

·        Life insurance

·        Paid annual leave - the longer you work here, the more you earn

·        Ten paid holidays

·        On-site cafeterias and fitness centers in major locations

·        Wellness programs and a healthy lifestyle premium discount

·        Tuition assistance

·        Service recognition

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.  This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.
 

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.