Linklaters

Linklaters is a global law firm, with 31 offices in 21 countries worldwide.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

The Role

This role focuses on building trusted relationships with the practice and clients to drive the development and adoption of optimisation and efficiency best practices, aligned with the Firm’s vision. You will conduct detailed operational reviews of matter workflows and design, test, and implement commercially viable, sustainable solutions that improve client service while supporting revenue growth and profitability.

Key Responsibilities:

As a Matter Optimisation Centre of Excellence Manager, you will drive initiatives to design, deliver, and integrate optimisation solutions and best practices into ways of working, aim at enhancing client service and boosting Firm profitability.

In this role you will:

• Cultivate deep and trusted relationships with the practice and clients to facilitate the sharing and development of matter optimisation and efficiency best practices.
• Create tailored client and practice plans for optimisation and efficiency, aligned with the Firm's overall vision.
• Conduct detailed operational reviews of client and matter workflows to identify and recommend specific opportunities for MO services and efficiency improvements.
• Design, tests, and implements commercially viable matter optimisation solutions that enhance best practices.
• Develop and implements change management strategies to support the sustained adoption of Matter Optimisation best practices.
• Establish measurement frameworks to benchmark current performance, demonstrates the benefits of enhancements, and supports ongoing monitoring and reporting.
• Develop a strong MO and Business Team network to facilitate knowledge sharing and collaboration on optimisation projects.
• Drive optimisation initiatives that enhance client service while driving revenue and profitability for the Firm.

About You

• 5+ years experience in developing matter optimisation and efficiency best practices in a global professional services firm, preferably in the legal sector, with proven experience of process improvement methodologies and project management.
• Track record of developing and implementing change management strategies for Matter Optimisation and efficiency improvements that enhance client service while driving revenue and profitability.
• Highly motivated individual with a proactive and pragmatic approach.
• Excellent communication skills, able to engage and collaborate effectively with stakeholders of all seniorities to facilitate business outcomes.
• A strategic thinker and problem solver, capable of delivering realistic solutions in a fast-paced environment with shifting requirements and priorities.
• Strong data analysis and Excel skills; experience with reporting platforms such as Tableau would be advantageous.

The Team

The Matter Optimisation (MO) function at Linklaters works closely with the Firm’s Practice Groups to design and deliver high quality legal solutions for clients. The function is structured according to 3 global practice divisions: Corporate, Finance and Litigation, Arbitration & Investigations and Centres of Excellence (CoE) to ensure seamless alignment with Practices, adoption of optimised ways of working, effective best practice, and sustainable growth to meet clients’ evolving requirements. The function comprises of several capabilities: Paralegals and Support Lawyers, LegalTech, Legal Project Management, Translation and our contract lawyer platform Re:link, who work together to maximise the client experience, whilst generating profitable revenue for the Firm.

Our Benefits

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

Health & Wellbeing

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments 

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services

Family & Lifestyle

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

Technical Skills

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ([email protected] for legal roles or [email protected] for business team roles).