You are an internal expert of our product and an exemplary ambassador of the brand! By connecting in a genuine way with all prospective residents, you provide thoughtful options and solutions to individual desires and needs. Using a people-first approach, you provide an engaging touring experience that exceeds service expectations and aligns with company brand standards.

Responsibilities 

• Establish trust by creating a connection with prospective residents – take time to understand their preferences and be sure to genuine excitement for them!
• Ensure all prospective residents feel at home from the moment they arrive by creating a warm, welcoming environment and addressing them by name
• Guide tours with confidence and efficiency – provide insight into our lifestyle brand, resident events, and amenities
• Maximize the use of our software systems, Salesforce and Entrata, to respond to new leads in a timely manner; convert leads to opportunities; execute and record all tasks and follow-up efforts; negotiate leasing terms, guide application process within appropriate time frames, and processes application requirements:
  • Lease documents
  • Screenings
  • Credit checks
  • Application fees and other chargers
• Run daily reporting, such as availability, to ensure an accurate up-to-date status of all units; provide status reports on a weekly basis
• Regularly conduct building and unit walkthroughs to ensure the upkeep of all spaces; provide any necessary feedback to the property management and maintenance departments
• Consistently track monthly records of new leases for commission tracking
• Review ILS sites and website for listing accuracy
• Maintain awareness of local market conditions and trends, including but not limited to market data analysis, leasing rates, marketing strategy and leasing velocity
• Work in collaboration with the property management team to ensure an exceptional and unrivaled customer experience overall for all prospects and residents; relay all feedback to ensure resident satisfaction is being maintained and/or improved

Attributes 

• Highly motivated, self-driven team player
• Sales skills (e.g., asking open questions, understanding needs, overcoming objections, negotiating)
• Attention to detail and time management skills
• Clear, concise, organized, effective communication skills
• Able to multitask in fast-paced environment
• Suggested proficiency in CRM software: Salesforce + Entrata

 

 

Employee Benefits

Time away

• Generous PTO policy + EOY rollover
• 10 paid company holidays
• Paid parental leave

More than just your salary

• 401k + company match
• Free parking + pre-tax commuter benefits
• Monthly spot bonus programs
• Employee referral incentive
• Discounts at all in-house cafes 

Health + Wellness

• Gym + pool access at any of our Urby locations
• 80% employer sponsored Cigna medical, dental, vision plans
• HSA + FSA with up to $2,500 company match
• Mental health support available through Ginger

Culture

• Social work environment with fast paced start-up energy
• Company outings including a beach party day!
• Complimentary snacks and monthly team lunches
• Casual but cool dress code

Growth + Development

• Networking events
• Exclusive trainings with inspirational industry experts
• Cross-training programs
• Tuition reimbursement