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Accountable for serving client families by selling pre-need arrangements. The Family Care Specialist serves families by providing exemplary personalized service and plays an essential role.

JOB RESPONSIBILITIES

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

•      Responds to client inquiries in a timely, respectful, sensitive and professional manner

•      Connects with families through listening, honest communication and genuine concern

•      Develops an understanding of each family’s unique needs and offers solutions that provide value to them

•      Stays in touch with families to ensure satisfaction

•      Prepares for all appointments and performs all procedures with professionalism and attention to detail

•      Follows through on all customer problems and requests

•      Builds trust-based relationships to earn the right to ask for referrals

•      Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

•      Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

•      Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

•      Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

•      Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

•      1-2 years of customer service or sales industry experience preferred

      

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
• A current Funeral Practitioners license for the State of Maine or New Hampshire

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Work CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with Corporate dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• May climb stairs to access buildings

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises
  

Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Postal Code: 73118-1298

Category (Portal Searching): Sales

Job Location: US-OK - Oklahoma City