The primary purpose of the Systems Analyst role is to collaborate with clinical staff to identify user needs and design innovative IT solutions to customize and enhance functionality for clinical and business applications through PIH Health in Whittier, CA. Provide technical support, database maintenance support to maintain existing applications and work on SQL reports/queries as needed. Participate in functional and integrated testing of all software upgrades, enhancements, service packs and hotfixes. 

Responsibilities:

• Work under the direction of the Manager to provide technical application solutions for assigned business areas
• Possess technical knowledge of assigned application technology
• Work with Business Analyst to understand the customer’s product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded
• Codes, tests, debugs, implements, and documents programs or technical configuration
• Ensure programs meet technical specifications and standards
• Interact with Business and clinical representatives during the software build or configuration and testing process
• Perform technical application configuration and configure /run reports at user request
• Design and execute unit, system, and integration test plans for new developments/releases/reports
• Maintain technical documentation based on standard operating procedures in support of the assigned application
• Perform application maintenance activities
• Provide production support
• Assist in resolving support calls escalated by the Service Desk
• Identify the common causes of the defects, prioritize them, and systematically remove them so that they do not reoccur in further development work
• Coordinate with Project Managers to ensure project deadlines are met
• Partner with vendor to proactively support the solution
• Participate in focus groups and workshops, attend vendor training and demonstrations

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Qualifications:

Academic and Professional Qualifications:

•  BA or BS degree preferred or other relevant combination of training and experience.

Experience:

• 2-5 years practical experience in providing technical and application support, software development or related activity on clinical acute or ancillary products
• Experience with SQL preferred
• Excellent client facing skills with the ability to thrive in a highly critical, complex environment
• Health IT or banking experience a plus

Travel Requirements:

•  May require local travel
•  May require other travel for business needs

Working Arrangements:

• May require after hours on call support
• Work is performed in a standard office environment with minimal exposure to health or safety hazards