JR 4770
Part-Time Receptionist
Santa Barbara, CA 93103
Salary: $XX.00 to $XX.00 per hour
Pay Frequency: 24 Pay Periods Per Year
Full Time
Non-Exempt
Driving Required
Lower end of range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of range will apply to seasoned candidates with considerable years of relevant experience.

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PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Santa Barbara Team as the Part-Time Receptionist at the Santa Barbara Location.

ABOUT PATH
Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing. 

 

ABOUT THE JOB
The Receptionist is responsible for all walk-in traffic and triage, answering incoming calls, and directing walk-ins and callers to the appropriate associates and departments throughout the community hub offices. The Receptionist may also provide general office support to the Administrative Department team including a variety of clerical activities and related tasks.

• Responsible for being the first point of contact for those visiting the community hub and/or shelter.
• Provide strong customer service and front-desk management skills to serve both business visitors and clients.
• Handle large volume of walk-in and call volume triage: answer incoming telephone calls, determine purpose of calls, providing vital information and resources, and forward calls to appropriate personnel, departments, or voicemails.
• Handle retrieval of messages from the general voicemail box and forward to appropriate personnel.
• Handle incoming and outgoing mail. Responsible for all sorting of incoming and outgoing mail. All shipping and receiving via Fed Ex, UPS, USPS, Amazon, etc.
• Answer questions about the PATH organization and its programs, and provide walk-in and callers with address, directions and other information when requested

WHAT YOU BRING
We’re looking for candidates with:

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

PREFERRED QUALIFICATIONS

• Associate's degree in a related field.
• Three (3) year's experience in a related field.

MINIMUM QUALIFICATIONS

•  One (1) year experience in a related field.

MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:

• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must: 

• Have reliable transportation
• A valid driver’s license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage