Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.
Why is this role important to Field Nation?
This is an exciting role that will help create strategic bonds with our enterprise level FN customers and will fuel customer success, retention, growth, renewal, and advocacy. We strive for our customers to realize success and transform their business through the adoption of our FN solutions. The Customer Success Executive is responsible for the satisfaction, retention, and health of key enterprise accounts as well as customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of IT field service and on-demand labor platforms, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences. Success in the role will require excellent communication, influence, facilitation, and organizational skills to collaborate effectively with FN’s customers and internal business partners. In addition, the Customer Success Executive will work to anticipate customer concerns or challenges proactively and implement or create best practices to address them.
Come as you are:
At Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.
Field Nation offers a flexible, highly collaborative, hybrid work environment. We are looking for people to join our high performance culture in the states of WA, OR, AZ, UT, CO, TX, NE, KS, MN, WI, IL, IN, MI, OH, KY, MA, VA, NC, SC, GA + FL.
Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.
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