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**Join UMC Physicians: Where Employee Satisfaction Soars at 98%!**

Summary
Title: Revenue Cycle Refund Specialist
Department: Central Business Office

Job Summary
We are seeking a full-time team member for the role of Revenue Cycle Refund Specialist to perform refund duties as part our special teams staff.

Preferred Characteristics:
• Desire to meet goals
• Ability to multi-task
• Punctual and dependable
• Self-driven
• Customer Service to include consumer confidentiality

Availability Requirements:
• Ability to work 40 hours per week
• 8-5 Monday – Friday

Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient.

Our Vision: To be the best place to work and the best place to receive healthcare.

Benefits: UMC Physicians offers a comprehensive benefits package to eligible full-time employees. Benefits include:
• Paid Time Off
• Sick Pay
• Medical, Dental and Vision Insurance
• Employer Paid Group Life and Voluntary Life Insurance
• Short Term Disability Insurance
• Long Term Disability (after 2 years of employment)
• Critical Illness, Accident and Cancer Insurance
• Health Care and Dependent Care Spending Accounts
• 401K Retirement Plan with Company Match
• Employee Assistance Program
Note: Some benefits require an employee contribution to participate

Essential Functions:
Identify, research, and resolve all refund requests in the refund queues in a timely and accurate manner. Interpret EOBs and contact insurance companies.

Additional Responsibilities:
Additional duties as assigned

Knowledge/Skills/Abilities:
Must have experience in meeting people and dealing with them under adverse conditions. General computer skills. Solid understanding of all insurances and basic processes.

Minimum Qualifications:
High School diploma or equivalent, typing speed of 30 wpm, 10 key by touch, highly attentive to customer care and service, excellent communication skills, strong attention to detail, analytical and critical thinking.

Preferred qualifications:
Knowledge of Medicare, Medicaid, and Commercial Insurance procedures, denial management, billing/coding guidelines, experience in primary care.

Environmental Conditions:
Works in well-lighted, heated and ventilated building. Exposure to blood borne pathogens are of low risk. Hours of duty may be irregular.

Physical Requirements:
Must be mature and have a sincere dedicated attitude. Must be able to maintain a pleasant, even temperament while working under pressure and heavy workloads. Must be able to conduct business in person and on the telephone. Must be able to read printed material and computer screens. Must be able to sit for extended periods of time.

Limitations and disclaimer:
The above job description is meant to describe the general nature of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
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UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*