About the Role 

We are looking for a Senior Operations Lead to drive the day-to-day running and continuous improvement of our function. 

This is a high-impact, operational role focused on bringing structure, coordination and momentum to how the team operates. You will work closely with leadership and delivery teams to ensure priorities are clear, work is effectively coordinated, and key activities are executed with consistency and pace. 

You will play a central role in embedding strong operational rhythms, improving ways of working, and supporting delivery across the function, using data and insight to inform decisions where needed. 

This role is ideal for someone who enjoys being at the centre of operations—connecting teams, driving progress, and making things happen. 

What You’ll Be Doing 

Operational Leadership & Coordination 

• Own and drive the operational cadence of the function, ensuring priorities are clear, aligned and delivered effectively 

• Act as a central point of coordination across teams, bringing structure and visibility to key activities 

• Ensure work is tracked, progressed, and delivered with clear ownership and accountability 

• Identify gaps, blockers and risks, and take action to keep things moving 

Operational Rhythm, Governance & Delivery 

• Lead the preparation and facilitation of weekly, monthly and quarterly operational forums 

• Create high-quality materials, track actions, and ensure clear outcomes and follow-through 

• Maintain key artefacts such as RAID logs, RACIs, and process documentation 

• Support governance, controls, and audit readiness activities 

Process Improvement & Ways of Working 

• Identify inefficiencies and lead improvements to processes, tools and ways of working 

• Bring consistency and clarity to how work is managed and delivered across the function 

• Embed scalable, repeatable operational practices 

• Lead or coordinate improvement initiatives to enhance effectiveness and efficiency 

Stakeholder Engagement & Facilitation 

• Facilitate workshops, meetings and operational discussions to drive clarity and decision-making 

• Work with stakeholders to structure problems, align priorities and agree actions 

• Build strong relationships across teams and functions 

• Deliver clear, concise communications to a range of audiences 

Operational Insight & Reporting 

• Maintain and evolve reporting and dashboards that support operational decision-making 

• Review and interpret performance, capacity, and delivery trends 

• Ensure data is accurate, consistent and aligned to business needs 

• Use insight to highlight issues, inform decisions, and support planning 

Financial & Workforce Operations 

• Support budget tracking, forecasting and cost oversight 

• Assist with resource planning, utilisation tracking and workforce reporting 

• Coordinate recruitment and onboarding activities as part of operational workflows 

What We’re Looking For 

Experience & Capability 

• Experience in operations, business management, or delivery support roles 

• Proven ability to coordinate work across teams and manage multiple priorities 

• Experience improving processes or implementing ways of working 

• Strong problem-solving skills, with the ability to bring clarity to complex situations 

Stakeholder & Facilitation Skills 

• Confident facilitating meetings, workshops and operational forums 

• Strong communication skills, with the ability to engage and influence stakeholders at all levels 

• Able to build effective working relationships across teams 

Tools & Data 

• Comfortable using Excel and reporting tools to support operational activities 

• Able to interpret data and translate it into practical actions 

• Experience with dashboards (e.g. Power BI) is beneficial but not essential 

Ways of Working 

• Highly organised, structured and detail-oriented 

• Proactive, with a strong sense of ownership and accountability 

• Focused on delivery, outcomes and continuous improvement 

• Comfortable working in fast-paced, evolving environments 

Why Join Us? 

• Play a key role in shaping how the function operates 

• Work closely with leadership in a high-visibility role 

• Be at the centre of activity, driving coordination and delivery 

• Opportunity to make a tangible impact on efficiency and performance 

Ideal Candidate Profile 

You are someone who: 

• Enjoys being at the centre of operations, ensuring everything runs smoothly and effectively 

• Brings structure, organisation and momentum to complex environments 

• Is confident coordinating people, priorities and delivery 

• Uses data to support decisions, but is primarily focused on execution and outcomes 

• Takes ownership and drives work through to completion