It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organisations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyberattacks. Leading organisations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions, mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

The Role

We are seeking a highly organized and strategic Community Manager to lead and coordinate Community and Knowledge Management initiatives on our international team. This role oversees projects that enhance the user experience, content governance, expanded use of Communities and engagement across our Salesforce-powered Community and Knowledge Management platforms. 

You will work cross-functionally with stakeholders across regions and departments—including Customer Success, Tech Support, Marketing, Product Management, and Technical Training—to drive adoption, improve content lifecycle management, and support the long-term vision for our global knowledge and community ecosystem. 

Your day-to-day

Project Management:

• Lead end-to-end project delivery across Community and Knowledge Management initiatives. 
• Define scope, timelines, deliverables, and resource needs in alignment with global stakeholders. 
• Use Agile or hybrid project methodologies to manage priorities and track progress. 
• Support organizational change management initiatives by helping to communicate, coordinate, and implement process and system changes across teams.

Platform & Process Optimization:

• Coordinate enhancements and change management communications of Salesforce Community (Experience Cloud) and Knowledge initiatives. 
• Partner with Salesforce admins/developers to share business requirements for future innovation and automation.  
• Identify and address system gaps, customers’ pain points, and content performance issues. 

Stakeholder Engagement:

• Facilitate cross-functional collaboration and ensure alignment with business needs. 
• Collect and analyse user feedback to inform project planning and community evolution. 
• Serve as a liaison between business users and technical teams. 
• Design and implement rewards and incentives programs to drive engagement in the Community, recognize proactive support, and encourage knowledge sharing.

Knowledge & Content Governance:

• Support the development and enforcement of global content governance policies. 
• Oversee initiatives to improve article quality, searchability, and localization practices. 
• Promote best practices in knowledge creation, maintenance, and measurement. 
• Refine and maintain content taxonomy to enhance information architecture, improve content discoverability, and support a more intuitive user experience.

Community Engagement & Enablement:  

• Collaborate on strategies to increase community participation and engagement. 
• Partner with enablement teams to create resources that support platform adoption. 
• Champion adoption of the community platform by actively engaging with cross-functional internal teams, showcasing the platform’s capabilities and how it could support business needs.

What You Bring to the Team

• Extensive project management experience, preferably in a technical, software development company, in a global or matrixed environment.
• Comfortable operating in a fast-paced, ever-changing environment with tight timelines
• Strong understanding of Salesforce
• Experience working in Community and Knowledge Management
• Proven ability to coordinate cross-functional projects with diverse stakeholders.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in tools like Jira, Confluence, or similar project collaboration platforms.
• Preferred experience will also include: Salesforce certifications (e.g., Administrator, Experience Cloud Consultant). Familiarity with knowledge management frameworks (e.g., KCS) and a background in change management or user experience optimization.

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!