Business Coordination Lead/ Community Services

Location: Chapel View Chapel Lane Kendal Cumbria LA9 5RE (however location can be flexible depending on your nearest service)
Working Hours: 37 hours per week
Contract Type: Permanent
Salary:£29,430-£37,670

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Role

To lead on business coordination functions within the region, ensuring systems function effectively and efficiently. The role will focus on streamlining administration and enhancing service coordination and will play a key role in supporting Regional Director and senior leaders, ensuring consistent operational processes, leading on systems implementation, and driving the organisation of regional activities and initiatives.

What You’ll Do

• Lead business coordination activity to meet the planning and delivery requirements of Waythrough services across the region.
• Lead on supporting administration functions within services to function well and to deliver an effective and efficient service. This will include training and mentoring collegues.
• Provide high quality administration to the Regional Director and other Senior Leaders.
• Provide administrative support for regional meetings, including diary management, minute taking, report collation, and actions.
• Liaise effectively with internal departments, external organisations and stakeholders, acting as a point of contact for a wide range of professionals.
• Lead on the administration of mobilisations and closedowns of Waythrough services and projects across the region.
• The post holder will provide support across the region and will be expected to ensure that all services receive the appropriate level of support. This will include travel across the postholder’s identified areas of responsibility.
• Travel to a number of services across Cumbria

To Succeed in This Role, You’ll Need:

• NVQ Level 3 in Business Administration (or equivalent).
• High level proficiency in Microsoft programmes.
• Ability to maintain confidentiality and use appropriate discretion to manage sensitive issues and information.
• Effectively manage and support a team to meet multiple and conflicting deadlines. Understanding of the work of the organisation and have a commitment to the aims of our services.
• Driving licence and own access to vehicle

To view the full job description, please click here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date:

2026-02-03