It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People.  Proofpoint.

The Role

Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our customers.   The role will require interaction at the senior levels, as well as with technical staff within the traditional IT organization. This individual will engage directly with customers to deploy, optimize, troubleshoot, and resolve issues with their Proofpoint solutions. The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.

Your day to day

• Engage with Proofpoint customers as a product expert to implement our solutions, typically via web conferencing tools. Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.

• Light project management duties will be required.

• Manage a significant case load of varying customer and project types concurrently.

• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation

• Deliver product (including administrative and UI) knowledge transfer to customers and partners.

• Drive high levels of customer satisfaction

• Be a strong voice for your customers into the Marketing, Product and Engineering teams to improve the product.

• Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects

• Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization

What you bring to the team

• 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support

• Experience in large systems design and enterprise email environments (Exchange/M365, and G Suite) LINUX system administration experience

• Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP Strong understanding of RFC 822 and Sendmail Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD)

• Working knowledge of authentication methodologies (SAML) Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.)

• Comfortable presenting and explaining technology to individuals with low technical expertise Patience under pressure

• Must be able to thrive in a fast-paced environment Scripting (PERL, Python, Shell) experience a plus

• English is required, Spanish and/or Portuguese preferred.

#LI-Remote

This posting is anticipated to remain open until October 31st, 2024

Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 105,420.00 - 165,660.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 88,340.00 - 138,820.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 79,170.00 - 124,410.00 USD