Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Linux Operations
Good to have skills : Linux/Unix Desktop Management, Linux Architecture
Minimum 5 year(s) of experience is required
Educational Qualification : Bachelors degree

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support across server and network areas. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Ensure smooth functioning of production and development systems - Perform regular maintenance and updates on software products - Troubleshoot and resolve hardware and software issues - Configure services on various platforms - Implement technology at the operating system-level - Collaborate with software solutions/vendors/brands - Provide L1 and L2 troubleshooting support - Manage and support server and network areas Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations - Good To Have Skills: Experience with Linux/Unix Desktop Management, Linux Architecture - Strong understanding of operating system-level technology - Experience in troubleshooting hardware and software issues - Knowledge of server and network areas - Familiarity with software solutions/vendors/brands - Ability to configure services on various platforms - Experience in L1 and L2 troubleshooting Additional Information: - The candidate should have a minimum of 5 years of experience in Linux Operations - This position is based at our Chennai office - A Bachelors degree is required

Bachelors degree

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