General Summary:

The Senior Sales Operations Analyst is responsible for assisting with projects and analyzing future needs of the Sales department. This role works in partnership with cross-functional teams to develop and improve processes 
used within the department that attracts and retains new and existing clients

Essential Duties and Responsibilities:

• Provides support to the Sales team, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Develops and enhances key processes related to the Sales organization
• Facilitates an open dialogue around business needs and expectations, within and outside the Sales 
  function
• Maintains and administers operations systems (ConnectWise, MCP, Quosal, etc.) and the related 
  processes and procedures
• Manages issues and supports the Sales team with technical and training assistance in quote creation, 
  delivery, management, and execution processes
• Manages outstanding sales quotes and proposals to keep sales information accurate and flowing properly
• Reviews sales processes and procedures and offers recommendations for ways to make Sales and Sales 
  Operations more efficient and streamlined
• Builds out reporting needs for the Sales team
• Identifies trends, deficiencies, and inconsistencies within sales data through data analysis and offers 
  suggestions on interpreting the data
• Acts as a point of contact for escalated inquiries or issues

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partner
  requirements
• Strong organizational, analytical, and communication skills, both verbal and written
• Strong problem-solving skills
• Strong ability to interpret data and recommend changes to improve metrics

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required