See yourself at Dataminr

As a Cyber Customer Success Manager at Dataminr, you will be one of the most important members of a rapidly growing team that covers the Asia Pacific region, serving as a trusted advisor to Account Executives, Sales Specialists, as well as our current and future customers. A security-focused technical liaison and subject matter expert on all things Dataminr, you will get to develop and share compelling stories that will excite your customers and have them eager to hear more. This role can be fully remote for Australian candidates based in the South East Queensland, Melbourne, Sydney or Adelaide areas.

At Dataminr, we are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

• Comprehensive medical, dental and vision insurance plan options for employees domestic partners and their dependents

• Generous PTO, flexible sick days and remote working options

• Paid parental leave and family forming benefits

• Mental health benefits and support

• Company equity (RSUs) 

​At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. 

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. 

The opportunity

• Solution Design: Collaborate with clients to assess their cybersecurity needs and design solutions that integrate our software with various SIEM, SOAR, or TIP platforms (e.g., Splunk, QRadar, Google SecOps, Cortex XSOAR, Swimlane, Anomali, ThreatConnect, ThreatQ).

• Technical Demonstrations: Conduct in-depth product demonstrations showcasing how our solutions leverage public data to enhance detection, response, and mitigation efforts.

• Customer Engagement: Build and maintain strong relationships with key stakeholders, ensuring they recognize the value of our solutions and integration capabilities.

• Training & Enablement: Provide training sessions for sales staff and clients, focusing on integration best practices, operational workflows, and maximizing the use of SIEM platforms

• Cross-Functional Collaboration: Work closely with the product team to relay customer feedback, identify feature gaps, and contribute to the development of new functionalities that enhance integration and user experience.

• Participating in selling the value of Dataminr through recorded presentations, live online, and in-person product demonstrations, as well as attending trade shows/conferences and sales meetings.

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• 5+ years of hands-on technical experience, either as a Solutions/Sales/Systems Engineer, Technical Account Manager, Software Sales Architect or client side industry experience  with large Public Sector and/or Commercial Enterprise clients/organizations.

• History of assessing and developing pre-sales requirements and post-sales engagement strategies, including managing expectations, deliverables, and complex systems as well as the teams that support them.

• Creating and delivering technical presentations, workshops, or technical validation engagements.

• Experience in data integration implementation and the ability to architect integrated solutions with third-party products.

• Experience in Cyber Security and SaaS platforms. Familiarity with endpoint or network security space – eg. EDR, AV, incident response, forensics, SIEM, firewall, HIPS/IDS, etc. Knowledge of malware, threat intelligence, and/or sandbox analysis.

• Certifications such as CISSP, CEH,OSCP, and SANS would be a plus.

About Dataminr

Dataminr is a mission-driven AI company that delivers real-time information from 1M+ public data sources, empowering organizations to respond to critical events and emerging risks before they unfold. Founded as an AI company in 2009, Dataminr has the history and tenure in artificial intelligence, and has developed pioneering technology that is redefining the future of real-time information. Recognized as one of the world’s leading AI businesses, recently, Dataminr launched ReGenAI, the first generative AI that automatically regenerates in real-time. Most recently valued at $4.1B, our technology is leveraged by more than two-thirds of the Fortune 50 and half of the Fortune 100 companies who all rely on our AI because we do something that others cannot do. 

Watch our CEO Ted Bailey, discuss the Future of Real-Time Information, the breadth of customers who trust Dataminr, and our proprietary ReGenAI technology here. 

At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations are able to respond to events. We operate all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of client charged with the responsibility to keep organizations running and keep people safe.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, colour, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

Dataminr will collect and process your personal data. All personal data will be processed in accordance with Dataminr's data privacy notice available here: https://www.dataminr.com/privacy-policy and applicable data protection laws. By providing your details and applying via our careers website, you acknowledge that you have read our data privacy notice. If you have any queries, please contact the People Team at [email protected] or our Legal department at [email protected].