Posted:
3/17/2025, 5:00:00 PM
Location(s):
Old Toongabbie, New South Wales, Australia ⋅ New South Wales, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
A great opportunity has become available for a Compounding Customer Service Coordinator to join Baxter at our Old Toongabbie site.
Reporting to the Compounding Team Leader, the main purpose of this position is to be responsible for Customer Service Team and drive excellent customer Service. Ensure CS team is compliant, accurate and process documentation in a timely manner. Support with clerical duties when required and other related duties to meet the needs of both internal and external customers of the pharmacy. Your key responsibilities will include:
Co-ordinating and leading the Customer service team with day-to-day duties
Attend Compounding and Sales meetings (when required) to provide feedback and solutions to meet the needs of the customer
Manage and ensure customer information is up to date and accurate
Maintaining customer preference list ensuring all internal departments are aware of change ie. stock, production, training
Collaborate with Compounding Manager to set KPI targets for CS team
Customer support and coverage during operating hours of the pharmacy
Liaise with internal departments to ensure the highest quality service is delivered to customers
Support training and Development of Customer Service specialists
Embrace digital platforms and initiatives to improve the Baxter Customer Experience
Drive culture of Continuous Improvement within the Customer Service Team
Point of escalation for any customer related issues in collaboration with Compounding Manager
Working with and providing support to Team Leaders & Production specialists to ensure customer orders are fulfilled by required times
Manage Public Holiday letters to ensure communication is sent to customers in a timely manner
Ensure customer complaints are raised in a timely manner and work with Management to drive solutions and improve service.
Motivate team to perform at their best
Other duties as required
Essential Skills & Qualifications
Supervisory experience preferred
Can lead, support and guide team members
Sound verbal and written communication with high attention to detail
Experience working in a similar role within a fast-paced environment, preferably the Healthcare/Medical industry.
Ability to demonstrate compassion and empathy
Exposure to the healthcare/hospital environment would be valuable.
Ability to manage your time, work under pressure and meet deadlines
Take initiative and be adaptable to change
Shifts between the operational hours - Monday to Friday between 8:00 am - 6:00 pm.
Flexibility with hours is required along with the chance of overtime.
Why Baxter?
At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives.
We are proud to be recognized among the top 120 companies for the seventh consecutive year as an Employer of Choice for Gender Equality for delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of women at work. We are also pleased to be the winner of the 2021 & 2019 Women in MedTech Champion Company Award.
Baxter is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. Baxter encourages applicants of all ages.
#IND-ANZ
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Website: https://www.baxter.com/
Headquarter Location: Deerfield, Illinois, United States
Employee Count: 10001+
Year Founded: 1931
IPO Status: Public
Last Funding Type: Grant
Industries: Biotechnology ⋅ Clinical Trials ⋅ Health Care ⋅ Medical