Ursa Major was founded to address a critical shortfall in the U.S. industrial base and bring a new model to aerospace and defense systems: we design and manufacture the world’s leading propulsion systems for space, hypersonic applications, and missile systems.
Our products and technologies require an extraordinary team – a team that will mold tomorrow’s technologies while deploying today’s best. We are an intrinsically motivated team that has a passion for solving problems and empowering each other every day to develop our skills, knowing that there is always room for growth.
As an IT Manager, you will play a pivotal role in ensuring the efficient and effective operation of the IT department within Ursa Major. This position will oversee Service Desk, Infrastructure & Systems, and datacenter equipment management, while providing strategic direction, technical guidance, and operational support.
Responsibilities:
- Oversee the day-to-day operations of Service Desk, ensuring timely and accurate resolution of IT support requests.
- Develop and implement standard operating procedures (SOPs) for Service Desk operations.
- Monitor Service Desk performance metrics and identify areas for improvement.
- Manage the Service Desk team, including recruitment, training, and performance evaluation.
Datacenter and System Administration
- Provide technical leadership to the Infrastructure & Systems team.
- Ensure the security, reliability, and performance of critical IT systems and infrastructure.
- Manage the implementation, operation and maintenance of digital systems, including servers, storage systems, networking devices, and databases.
- Manage the procurement and installation of datacenter equipment.
- Coordinate with vendors and service providers to resolve technical issues.
- Ensure compliance with industry regulations and standards related to datacenter infrastructure.
IT Strategy
- Develop and implement the strategy for Service Desk and Infrastructure & Systems, aligning both departments with overall business objectives.
- Identify and evaluate emerging technologies to support business growth and innovation.
- Manage the budget for Service Desk and Infrastructure & Systems and allocate resources effectively.
Team Leadership
- Provide mentorship and guidance to team members.
- Foster a positive and collaborative work environment.
- Encourage professional development and continuous learning.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in IT management, with a proven track record of success.
- Strong technical skills in network administration, server management, and database management.
- Experience with datacenter infrastructure and operations.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team.
- Strong problem-solving and analytical skills.
Desired Skills:
- Certifications in IT management, such as ITIL or PMP.
- Knowledge of cloud computing and virtualization technologies.
- Experience communicating effectively both written and orally.
- Ability to break down complex problems into simple explanations.
- Ability to work with various teams from multiple disciplines on time sensitive issues while effectively prioritize items as necessary.
- Familiarity with engineering terms and processes.
- Eagerness to learn and willingness to take on problems without hesitation.
Additional Notes:
- The IT Manager will report to the Director of Digital Operations.
- The position may require occasional travel.
Colorado law requires us to tell you the base compensation range of this role, which is $110,000 - $140,000, determined by your education, experience, knowledge, skills, and abilities. What we can’t quantify for you are the exciting challenges, supportive team, and amazing culture we enjoy. Click here for more information about our awesome benefits.
Classification: Full-time Exempt.
Benefits Include:
- Unlimited PTO - Vacation, Sick, Personal, and Bereavement
- Paid Parental and Adoptive Leave
- Medical, Dental and Vision Insurance
- Tax Advantage Accounts (HSA/FSA)
- Employer Paid Short and Long Term Disability, Basic Life, AD&D
- Additional Benefit Options Including Voluntary Life and Emergency Medical Transport
- EAP Program
- Retirement Savings Plan - Traditional 401(k) and a Roth 401(k)
- Equity Grants in the Company
NOTE: Research suggests that women and BIPOC individuals may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage anyone who believes they have the skills and the drive necessary to succeed here to apply for this role.
US CITIZENSHIP, PERMANENT RESIDENCY, REFUGEE OR ASYLUM STATUS IS REQUIRED.
We’re an equal-opportunity employer. You will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
No outside recruiters, please.