Posted:
4/13/2025, 7:54:05 PM
Location(s):
Metro Manila, Philippines ⋅ Taguig, Metro Manila, Philippines
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Software Engineering
Job Description:
Job Title: Infrastructure Services
Job Level: JL14, JL11, JL9, JL8
Technical Level: L1, L2, L3, L4
Reports to: ITO Service Delivery Lead / Supervisor
Profile
Degree in Computer Science or equivalent courses.
• Has knowledge or understanding of IT Application Operations
• Graduate of IT Course or related Courses.
• Knowledge of ITIL
• Has 2 years experience supporting application Technologies such as Unix, Python, Scripting, and Ansible
Technical Level 1 and 2 Responsibilities
Administration of Incidents or Requests related to Unix, Python, Scripting, and Ansible
Troubleshooting and Maintenance of Python, Wrappers - OEM, Non-Stop, Windows SQL Server, Oracle, Hardware Dell and HPE, and Ansible
Communicate and Coordinate with internal teams to understand incidents and provide technical solutions
ServiceNow Monitoring, Incident and Change management
Runbook Documentation and Reporting
Problem Management on recurring issues
Availability Management and ITIL activities
Technical Level 3 or 4 Responsibilities
Write effective, scalable code
Develop back-end components to improve responsiveness and overall performance
Test and debug programs
Improve functionality of existing systems
Troubleshooting of Major or Complex Python, Wrappers - OEM, Non-Stop, Windows SQL Server, Oracle, Hardware Dell and HPE, and Ansible
Runbook Documentation and Reporting
Problem Management on recurring issues
Availability Management
Core Competencies:
Graduate of a Bachelor’s degree or equivalent degree
Worked with a team and acted as a good team player
Led or performed primary support role for one or more service or technology area
For Level1 and 2 Minimum of 1-2 years experience in providing support to customers using incident, requests, problem and change management
For technical Level 3 and 4 Minimum of 4 years experience on Python Development, Windows and/or Unix platforms is preferred
Background in ITIL process is preferred
Candidate must demonstrate excellent verbal and written English communication skills
Familiarity and Expertise in at least one popular Python framework
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Website: https://ioscm.com/
Headquarter Location: Newcastle Upon Tyne, Newcastle upon Tyne, United Kingdom
Year Founded: 2012
Industries: E-Learning ⋅ Education ⋅ Logistics ⋅ Procurement ⋅ Supply Chain Management ⋅ Warehousing