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Job Description:

Job Summary
This position retains and grows customer business of UPS' Enterprise Accounts. He/She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS’s products and services to meet their needs. This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, monitoring contractual compliance, and answering customer questions. He/She works with Sales Managers, Account Executives (AEs), and Sales Support Representatives (SSRs) to coordinate account strategies and contract agreements and provide appropriate account alignment.

Responsibilities:

• Uses company systems and tools to research account managers’ current strategies and account information on the contract to select selling strategies for accounts.
• Contacts Account Managers, AEs, SSRs and uses automated systems to learn about their current selling strategies and customer contracts.
• Uses sales tools to research customer businesses and prioritize new and lost business opportunities and identify opportunities for retaining existing customers.
• Calls customers to identify their business needs, sell additional products and services, and retain current business.
• Questions customers to learn about their businesses and industries, go-to-market strategies, corporate structures, and shipping needs.
• Responds to customer questions, complaints, and inquiries to meet customer needs.
• Maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g., claims, damages, etc.).
• Enters sales leads into the Customer Relationship Management (CRM) system to coordinate inside and external sales and to maximize business opportunities.
• Records and updates account activity (e.g., call notes, billing updates, etc.) to ensure customer information and interactions are accurately documented.

Qualifications:

• Bachelor's Degree or International equivalent - Preferred
• Experience using Microsoft Office products or equivalent software
• UPS and/or business-to-business or business-to-consumer sales experience - Preferred

Last day to apply internally- 1/23/26 @ 11:59pm EST

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $26.80/hour to $45.60/hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.