Remote Support Specialists Team Lead

Description -

We are looking for a team leader of technical V12 leading engineers, performing as shift leaders at the NPI care center and as NPI technical support-related activities such as service performance analysis, or product technical investigations. The role leads representatives' activities, collaborates to prevent/mitigate issues, architects and integrates solutions, and contributes to cross-functional projects. The role applies advanced expertise, exercises independent judgment, and fosters relationships while mentoring employees.

Responsibilities:

• Sets a strategic compass for the services organization, aligning it with customer needs and coordinating closely with various counterparts.
• Acts as a trusted consultant, engaging with stakeholders to strategically plan, coordinate, and architect innovative service solutions.
• Collaborates with internal or external businesses and end users to prevent or minimize issue occurrences, while also evaluating and resolving complex business challenges.
• Architects, deploys, manages, and integrates solutions within specific environments, while also engaging in architecture and design reviews to enhance product quality through insights.
• Collaborates cross-functionally for efficient project delivery, enhancing troubleshooting efficiency and user experience, thereby driving successful outcomes.
• Supports initiatives aimed at amplifying business opportunities through innovative technologies, positioning the organization at the forefront of industry evolution.
• Leads, contribute to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and provides mentoring and guidance to employees.
   

Requirements: 

• B.Sc. / Master. in Mechanical engineering, Industry & Management, Statistics, or equivalent 
• 4-6 years of work experience, preferably in remote support, technologies, and customer support environments, or a related field.
• Customer Relationship Management
• Related support skills and experience - technical Services, technical support, product Support, workflow management
• Excellent communication skills with fluent English (written and oral) - MUST 
• Good analytical skills and ability to work with advanced analysis BI tools - MUST 
• Experience in Tableau - An advantage
• A team player with strong analytical thinking, excellent interpersonal communication skills, and a “Can do” approach. 
• Self-motivated, dedicated, and creative with abilities to take "out of the box" initiatives. 
• Ability to work independently, under pressure, and meet deadlines. 
   

Impact & Scope:

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
   

Complexity:

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Thank you for taking the time to review our job; if you think it matches your experience and interests, please apply today; we are eager to learn more about you!

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Job -

Services

Schedule -

Full time

Shift -

On Call shift (Israel)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement