We are looking for a strategic and dynamic Staff Training Manager to join our team. The successful candidate will be responsible for planning, designing, and implementing training programs that enhance employee skills and performance. This role involves collaborating with various departments to ensure training aligns with organizational objectives.

Key Responsibilities:

Training Planning:

• Develop and implement comprehensive training plans that meet the needs of employees and align with company goals.

Survey and Training Assessment (TA):

• Conduct surveys and assessments to identify training needs across the organization.
• Analyze data to determine key areas for improvement and development.

Evaluation, Design, and Coordination:

• Evaluate existing training programs and make enhancements to improve effectiveness.
• Collaborate with Regional Offices (RO), Employee Management Training Services (EMTS), and related Senior Management Teams (SMTs) to ensure training meets strategic objectives.
• Coordinate with department heads to integrate training programs seamlessly.

Conduct Training:

• Facilitate training sessions for employees at all levels, ensuring content is delivered effectively and objectives are met.
• Use a variety of instructional techniques to accommodate different learning styles and preferences.

Implement Training Courses (Internal/External):

• Oversee the implementation of both internal and external training courses.
• Manage logistics, scheduling, and resources to ensure successful training delivery.

Learning Management System (LMS) Administration

• Monitor and manage courses on the learning system of Compass and Pursuit.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
• Proven experience in training management, program design, and delivery.
• Strong leadership and communication skills.
• Excellent organizational and project management abilities.
• Proficient in Microsoft Office Suite and familiar with e-learning platforms.
• Ability to work collaboratively with diverse teams and departments.

Nice to Have:

• Certification in training and development (e.g., CPLP, CPTD).

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

In Office