Posted:
9/28/2025, 5:53:37 PM
Location(s):
Parma, Emilia-Romagna, Italy ⋅ Emilia-Romagna, Italy
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
As a Customer Support Coordinator, you will be responsible for coordinating contractual agreements with clients and the overall service provided. This includes organizing inspections and maintenance, as well as building a long-term relationship to ensure continuity of service.
You will join the Lifecycle Performance Services team at FORTNA and your responsibilities will include:
Supporting active billing management
Liaising with logistics operators
Managing warehouse stock and after-sales support
Carrying out reporting and data analysis
Managing customer master data and updating information in the relevant CRM
Preparing quotations and drafting offers to support the sales team
Assisting end customers and prospects with issue resolution and general inquiries related to the sales and after-sales processes
Maintaining relationships with distributors and market partners
Order confirmations and delivery scheduling
Monitoring order status
Communicating with customers and coordinating with internal teams
The ideal candidate should meet the following requirements:
Hard Skills:
University degree or technical/humanities diploma
Significant experience in similar roles
Excellent knowledge of English
Good knowledge of French, German, or Spanish is a plus
Soft Skills:
Ability to work within a complex, matrixed, and customer-focused organization
Strong communication skills with the ability to bring energy and a mindset of continuous improvement
Excellent interpersonal effectiveness, communication, and negotiation skills
We are a fast-growing international company currently undergoing a major organizational transformation, enabling the creation of new processes and workflows.
We offer a dynamic work environment where personal initiative is appreciated and valued.
Website: https://fortna.com/
Headquarter Location: Reading, Pennsylvania, United States
Employee Count: 251-500
Year Founded: 1946
IPO Status: Private
Last Funding Type: Private Equity
Industries: Consulting ⋅ Information Technology ⋅ Logistics ⋅ Supply Chain Management ⋅ Warehouse Automation