🧭 Purpose of the Role

• Ensure the operational interface between clients and internal teams
• Guarantee service quality, smooth communication, and customer satisfaction
• Contribute to effective coordination of information flow between stakeholders

🧩 Key Responsibilities

• Handle client interactions (reception, request processing, follow-up)
• Identify and analyze client needs
• Ensure transmission of information to relevant internal departments
• Coordinate request handling with internal teams
• Monitor case progress and follow up when necessary
• Manage sensitive situations or customer complaints
• Provide regular reporting on activity and incidents
• Ensure compliance with processes and quality standards
• Assess request legality by databases cross analysis

🤝 Key Skills Interpersonal:

• Strong customer orientation
• Clear, professional, and appropriate communication
• Active listening and ability to rephrase
• Ability to manage tense situations
• Capacity to interact with diverse stakeholders

Organizational:

• Ability to prioritize and multitask
• Accuracy and reliability in case follow-up
• Responsiveness and respect for deadlines
• Ability to work in a structured and demanding environment

🌍 Language Skills

• Professional level of French required (written and spoken)
• Professional level of English required (written and spoken)
• Spanish or Portuguese: a plus

🧠 Technical Skills

• Proficiency in office tools (Microsoft Office or equivalent)
• Experience with customer management tools (CRM) is a plus
• Ability to quickly learn new tools

👤 Profile & Requirements

• Citizenship of a Schengen Area country required
• Experience in customer relations, support, or front office preferred
• Ability to work in a demanding client-facing environment
• Professional presentation suited to a client-facing role

📍 Working Conditions

• Position based in Marseille
• On-site presence at the client’s premises required
• Daily interaction with internal teams and international clients

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Déclaration d'égalité des chances en matière d'emploi

Nous pensons que personne ne devrait être discriminé en raison de ses différences. Toutes les décisions d'embauche doivent être prises sans distinction d'âge, d'origine ethnique, de croyance, de couleur, de religion, de sexe, d'origine nationale, d'ascendance, de handicap, de statut d'ancien combattant, d'orientation sexuelle, d'identité ou d'expression de genre, d'informations génétiques, de statut matrimonial, de citoyenneté ou de tout autre critère protégé par la loi applicable. Notre riche diversité nous rend plus innovants, plus compétitifs et plus créatifs, ce qui nous permet de mieux servir nos clients et nos communautés.