Primary Purpose of Position:

Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy.

Essential Functions:

• Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:

• User administration/privileges

• Configuration and testing of software changes and operational processes

• Interface/integration configuration, testing, and support

• Assistance resolving escalated problems

• Migration of changes and problem resolutions to production environments

• System availability

• Performance troubleshooting

• Charles River IMS and database software patches

• Charles River IMS version upgrades

• Business Continuity/Disaster Recovery assistance

• Working with CRD colleagues to smoothly transition new clients to production operation.

• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.

• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.

• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

• Non-Essential Functions:

• Perform other duties as assigned.

• Requirements and Qualifications:

• A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.

•  A minimum of 5+years of progressively responsible experience.

•  Experience in managing and supporting mission critical production software applications is required.

•  Experience with SQL, MS SQL Server preferred.

•  Experience in DevOps (or related) technologies is preferred.

•  Proven ability to work in a mission-critical operations and production support environment.

•  Experience or familiarity with servers and networks is preferred.

•  Proven ability to partner with various internal departments to deliver superior customer service.

•  Break down moderately complex processes into simple and reliable components.

•  Experience with automation using scripting languages such as Python/ Perl and PowerShell.

•  Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.

•  Database software or IT technical experience.

•  Charles River IMS or securities trading software experience is preferred.

•  A background in portfolio management and trading system applications is preferred.

•  Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.

•  Strong written and verbal communication skills.

•  Ability to manage multiple, simultaneous priorities.

•  Proven organizational skills with attention to detail.

•  Ability to achieve results without close supervision.

•  Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.

•  Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.

•  Strong analytical and problem-solving skills.

•  Travel may be required – 10% to 15% per calendar year.

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