What you will do 

The Installation Coordinator/Material Handler will be performing welcome calls, coordinating installation start date, orders materials, verifying any backorder material, as well as staging equipment for upcoming appointments. 

How you will do it 

• Completes online orders for hardware and other miscellaneous items as required for the Sales & Service Office (SSO) for the Service and Installation departments and processes purchase orders to maintain the inventory levels in the SSO warehouse.  

• Tracks and follows up with vendors and internal partners on expected receipts to determine any delays or extended lead times.  Communicates these delays to stakeholders as needed. 

• Ensures that the warehouse is a safe, organized, and secure facility and takes immediate corrective action necessary to regain compliance when defaults are found.  

• Use Oracle to document transactions on equipment to and from various sub-inventories assuring that the physical inventory and the "booked" inventory in the system match and investigates and resolves any discrepancies.  

• Pulls and issues hardware required for installation and service jobs as required.  

• Receives shipments physically, verifying contents against packing slip and original order.  

• Receives orders systematically, via data entry using Oracle ERP. 

• Physically stage material on shelves by Install job using printed Move Orders. 

• Physically transfer materials for installs from the warehouse to the technician’s trucks. 

• Uses Oracle to document transactions on equipment to and from various sub-inventories assuring that the physical inventory and the "booked" inventory in the system match. 

• Physically receives shipments, verifying contents against packing slip and original order. 

• Administers and records cycle counts to maintain accuracy in sub-inventories. 

• Processing of Weekly Payroll and maintaining time off tracking. 

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract. 

• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job.  This includes initial installation meetings and each return trip thereafter. 

• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start. 

• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion. 

• Process all necessary paperwork to ensure timely closeout of the installation.  This requires solid communication with multiple internal departments. 

• Facilitate the closing of each installation job either directly or through follow up with various other departments. 

What we look for 

 Required 

• Basic computer skills, (e.g., Microsoft Office, especially Outlook and Excel). 

• Strong communication and organizational skills. 

• Ability to prioritize work volumes with limited supervision.   

• Attention to detail. 

• Good verbal and written communication skills. 

• Ability to operate warehouse related equipment. 

• Ability to lift up to 50 lbs. 

• Ability to climb a ladder. 

• High School Diploma or equivalent. 

Preferred 

• At least 1 year of warehouse and customer service experience. 

• Coordinator & appointment experience. 

• Oracle experience. 

• Knowledge of perpetual inventory management system.