SUMMARY

Handmade happiness starts with you! The Ship from Store (SFS) Picking/Packing Coordinator's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! The SFS Picking/Packing Coordinator will oversee the accurate pick and/or pack of online orders so that they can be packed and shipped out directly to the customer. This position will ensure that order picking and packing is done efficiently to maximize productivity so that hundreds of orders can be shipped to our customers. This team member will work closely with store management on the scheduling of shifts to ensure maximum coverage for picking and packaging orders. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the SFS Picking/Packing Coordinator will find success in their role!

JOB DUTIES

HEARTS

• Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
• Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
• Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
• Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.

HANDS

• Picks, prepares, and packs online orders for the Ship from Store (SFS) and Buy Online Pick up In Store (BOPIS) programs.
• Maintains high standards of accurate picking by overseeing the process and correcting mistakes when found.
• Assembles, labels, and completes system transaction of shipping for each individual shipment accurately and efficiently to ensure excellent customer service.
• Unloads freight from the truck and sorts it according to company procedures. Loads completed Ship from Store orders onto the truck for delivery directly to customers.
• Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
• May occasionally cut fabric for customers or process customer transactions at the cash register.

MINDS

• Identifies process improvements to create efficiencies for the Ship from Store team to better reach shipping quotas and goals.
• Maintains high standards throughout the back room by ensuring the area is well organized and by cleaning up any spills/messes with a sense of urgency.
• Works to minimize shrink or shipping errors in the store by following proper policies and procedures with attention to detail.

INSPIRE

• Oversees the picking/packing process to ensure accurate pick, prep, pack, and ship online orders while meeting production goals.
• Works closely with store management to ensure that incoming orders have a strategic plan for movement into and out of the back room.
• Trains new Ship from Store Team Members on a variety of JOANN processes in the store.
• Motivates other SFS Team Members to meet quotas and celebrate the success of the team.

​Applicable laws may place restrictions on a SFS Picking/Packing Coordinator's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.

PHYSICAL REQUIREMENTS

• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on consistent basis throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2-way radios (hear incoming messages and provide verbal response).
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis).

EXPECTED AVAILABILITY

Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.

A SFS Picking/Packing Coordinator meeting these requirements is eligible for benefits within the Company's fulltime benefits program. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

EDUCATION & EXPERIENCE

Education Minimum: High School Diploma or equivalent

Experience Minimum: 2+ years of experience in a customer centric environment

Experience Preferred: 3+ years of previous supervisory experience or order fulfillment roles preferred

This position will be located at:

3810 Crackerneck Rd Independence, MO 64055-6728

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

• Medical, Dental and Vision benefit plans 
• Company-paid basic, Optional, and Dependent life insurance 
• Long-term disability and Company-paid Short-term disability 
• Paid Time Off and Sick Time 
• Tuition Reimbursement 
• Team Member Discount

For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/