Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Manufacturing Engineering MES
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary
We are seeking an experienced OPAL Bartender Technical Lead to provide Level-3 support for enterprise labeling solutions within a regulated Life Sciences environment. The role will be responsible for managing complex production support issues, driving root cause analysis, supporting releases and enhancements, and ensuring the stability, compliance, and continuous improvement of labeling applications.
Key Responsibilities
Lead L3 support activities for OPAL Bartender labeling solutions across manufacturing and packaging operations.
Analyze and resolve complex incidents, production issues, and application defects.
Perform root cause analysis (RCA) and implement preventive solutions.
Support application enhancements, upgrades, deployments, and change requests.
Collaborate with business, quality, manufacturing, infrastructure, and vendor teams.
Ensure adherence to SLA, change management, and compliance requirements.
Mentor L1/L2 support teams and provide technical guidance.
Contribute to process improvements, knowledge management, and operational excellence initiatives.
Must-Have Skills
OPAL Bartender Label Management System
Label Design, Configuration & Troubleshooting
Production Support & Incident Management
SQL & Database Querying
Root Cause Analysis (RCA)
Change & Release Management
Good-to-Have Skills
Loftware / NiceLabel
SAP ECC / SAP S/4HANA Integration
SAP ATTP / Serialization & Aggregation
Manufacturing Execution Systems (MES)
Windows Server Administration
ITIL Framework
GxP & Computer System Validation (CSV)
Azure DevOps / JIRA
Experience & Qualifications
6–9 years of overall IT experience.
Minimum 3 years of experience with OPAL Bartender or enterprise labeling solutions.
Experience supporting regulated Pharmaceutical or Life Sciences environments.
Bachelor's degree in Engineering, Computer Science, Information Technology, Pharmacy, or related field.
Professional Attributes
Strong analytical and problem-solving skills.
Excellent stakeholder management and communication abilities.
Ability to lead critical incident resolution and drive service improvements.
Experience working in global delivery and support environments.

Preferred Certifications: ITIL Foundation, Bartender Certification, GxP/CSV Certification.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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