The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El Analista de Datos será responsable de recopilar, analizar y consolidar información operativa para apoyar la toma de decisiones del área. El puesto requiere realizar análisis de tendencias, elaborar reportes periódicos, monitorear indicadores de desempeño y asegurar la integridad de la información utilizada por el negocio.
La persona gestionará bases de datos, preparará reportes ejecutivos, dará seguimiento a métricas operativas y colaborará con distintas áreas para identificar oportunidades de mejora y automatización de procesos. Adicionalmente, brindará soporte en requerimientos de información y proyectos relacionados con el análisis de datos.

'- Interacción frecuente con colegas fuera del equipo inmediato.
- Comunicación con clientes internos para atender requerimientos de información y análisis.
- Colaboración con áreas operativas, de soporte y control.
- Puede requerir participación en reuniones con equipos regionales o globales según las necesidades del negocio.
- Disponibilidad para atender requerimientos dentro del horario laboral establecido.

• Ubicación del puesto: Actuario Roberto Medellin 800, Col. Santa fe, Delegación Álvaro Obregón, CDMX 
• Horario de trabajo (solo residente) 9-7

- Licenciatura concluida o en curso en Administración, Finanzas, Contaduría, Economía, Ingeniería Industrial o áreas afines (indispensable).
- Experiencia previa en actividades de análisis de información, generación de reportes o actividades operativas dentro del sector financiero.
- Conocimiento de procesos operativos bancarios.
- Manejo intermedio a avanzado de Microsoft Excel (tablas dinámicas, fórmulas, análisis de información).
- Manejo de Word, Outlook y PowerPoint.
- Capacidad analítica y atención al detalle.
- Habilidades de organización y gestión de prioridades.
- Comunicación efectiva verbal y escrita.
- Orientación a resultados y trabajo en equipo.
- Inglés básico/intermedio (deseable, no indispensable).

- Experiencia en elaboración de indicadores (KPIs) y dashboards.
- Conocimiento básico de herramientas de visualización de datos (Power BI, Tableau o similares).
- Experiencia en manejo y depuración de bases de datos.
- Experiencia en atención y seguimiento de clientes internos.
- Trato telefónico con clientes (deseable, no indispensable).
- Conocimientos básicos de automatización de reportes.

NIVEL C10

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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