Account Manager - OA09HN

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Work Arrangements: The ideal candidate will be located in the Pacific/Mountain time zone. This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Scottsdale, AZ, Greenwood, CO, Los Angeles, CA, Chicago, IL, Frisco, TX etc.) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. 

The Account Manager, as part of Global Specialty Operations, will serve as a critical partner to the Excess Casualty and Primary Casualty Wholesale underwriting teams. The individual focuses on service experience & book of business management, while also acting as a key contact for underwriters and brokers. This is an individual contributor role without supervisory responsibilities. Strong communications skills are crucial. This position works in a team environment which can span multiple offices; however, the individual is expected to be able to exercise decision making skills and problem solving while working independently and prioritizing a high volume of workload. Complexity of work varies from standard, routine tasks to more complex problem solving and analytical assignments. Some project work may be assigned as needed.

RESPONSIBILITIES

• Renewal Analysis/loss analysis and prepping entire account for renewal quotes

• Prepare and issue Binders, Policies, Endorsements and follow up for missing subjectivities

• Some Rating analysis is required for renewal prep work and underwriting thought process

• Review and analyze Endorsement requests, escalate issues as required, process endorsements

• Complete Underlying policy analysis on each Excess policy and send for UW review.   (Terms and Conditions, exposures, general information, aggregates etc.)

• Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company

• Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation

• Participation in projects, as needed

Main systems used:  Outlook/Ascend/ Image Right/ Policy Decisions/ web based vendors.  (Genius knowledge a plus but not required)  

Broker Management & Client Relations

• Serve as a critical partner to the underwriting teams within the Global Specialty Wholesale organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for underwriters and brokers within the assigned territory. The individual maintains and utilizes a strong level of P & C commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization

• Routine, structured and high complexity of workflow and assignment work

• Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience.  Penetrates the agency CSR relationship.

• Builds and maintains relationships with key broker contacts and decision makers through regular interaction regarding renewal retention, quoting and delivery of excellent service.  Effective at rebuilding “damaged” customer relationships.

• Accompanies underwriters and sales staff on marketing visits in order to establish working relationship (applicable based on location).

• Prepares submissions for rating and acts as the gatekeeper between the broker, Underwriter and the Operations Service Center

Underwriting Support

• Performs initial prequalification on all renewal submissions, generates a summary of all findings.

• Leads weekly huddle meetings with Underwriter and provides recommendations on renewal accounts. 

• Works independently to proactively maintain timeliness of information in the underwriting files.

• Can negotiate skillfully in tough situations with both internal and external groups.  Can win concessions without damaging relationships; focus is on win/win proposition for broker and company when reviewing renewal accounts.

• Support sales efforts through an understanding of Global Specialty Wholesale strategies and industry programs, as well as makeup of assigned book of business and Underwriter territory; clear understanding of sales and business goals, top partner performance, and book mix.

• Uses strong information gathering and diagnostic skills to solve problems.

Workflow distribution

• Coordinate activities for all supporting tasks (Rating, Broker information, Risk Engineering, etc.) on new business submissions and renewal accounts. 

• Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions.

• Monitors work performance to ensure quality objectives and service commitments are achieved. 

• Facilitates routing of tasks and work between brokers, underwriters, service team, and home office team.

Project / Backup support

• Backs up other Account Managers as needed.

• May support various projects as determined by Operations and/or underwriting staff.

QUALIFICATIONS

• Experience as a Commercial Insurance Account Manager (or related) at a carrier or agency required

• Knowledge of the following insurance coverages: Excess Liability, General Liability, and Auto exposures

• Excess & Surplus experience strongly preferred

• College Degree preferred

• Strong Customer Service orientation and Relationship Building skills required

• Effective Communication Skills / Written and Verbal

• Strong technical ability

• Ability to work in a fast-paced and high volume work environment

• Professional Demeanor

• Proficiency in Microsoft Word, Excel, and Power Point Software. Knowledge of ImageRight, other insurance platforms also desired

• Flexibility to work Pacific/Mountain time zone business hours

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$53,280 - $79,920

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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