11611 Advocate Christ Medical Center - Guest Services

Full time

Yes

40

am shift.

Pay Range

$18.85 - $28.30

Position Requirements:High school diploma.2 Year hospital experience in a high contact customer service area/department or 2 years of comparable customer service experience.Some knowledge of medical terminology preferred.Basic CPR qualified preferred must be trained within 3 months of hireValid Drivers LicenseBasic computer skills and knowledge and skill working with Microsoft officeBasic telecommunication system skills and knowledge (receiving/making mullet line calls paging system etc.).Basic office skills (fax copy machine on~line services).Excellent organizational communication and customer service skills.Excellent problem~solving skills.Excellent problem~solving skills and the ability to calmly communicate with patients and family members who may be angry and stressed both in person and over the phoneBusiness Writing skillsBilingual skills preferred.Ability to make quick and sound decisions based on individual situations in regards to meeting customer needs.Ability to work week~days week~ends holidays and off shifts in order to serve customers in a medical center environment.Ability to maintain composure and professional behavior in extremely stressful situations.Must present a clean well groomed professional appearance at all times.Must be able to perform physical tasks such as standing for the majority of shift lifting pushing moving patients wheelchairs carts etc.Must be able to accommodate all customer areas in various locations of the hospitalMust be a team player at all timesIf position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds or when patient is unable to assist with the lift patient handling equipment is expected to be used with at least one other associate when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis.Purpo

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program