Job description: IT on-site support for student experience programme

Overview
The IT on-site support role is responsible for delivering technical assistance and ensuring the smooth operation of IT systems within the student experience programme. The position requires a proactive approach to troubleshooting, maintaining hardware and software, and supporting students and staff to enhance their experience and productivity.

Key responsibilities

• Provide on-site technical support for students and staff, addressing hardware, software, and network issues promptly and efficiently.
• Install, configure, and maintain IT equipment including computers, printers, projectors, and other devices used in the programme.
• Assist with the setup and maintenance of digital learning platforms and classroom technology.
• Monitor IT systems and respond to incidents, ensuring minimal disruption to the student experience.
• Collaborate with the central IT team to escalate complex issues and implement solutions.
• Deliver basic IT training and guidance to students and staff, helping them utilise technology effectively.
• Maintain accurate records of support requests, resolutions, and equipment inventory.
• Support the implementation of new technologies and initiatives within the student experience programme.

Skills and qualifications

• Proven experience in IT support, preferably in an educational environment.
• Strong knowledge of Windows and Mac operating systems, network troubleshooting, and common software applications.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant IT qualifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are desirable.

Personal attributes

• Customer-focused approach with a commitment to enhancing the student experience.
• Problem-solving mindset and attention to detail.
• Reliable, organised, and able to manage multiple tasks effectively.

Euronext Values

Unity

•        We respect and value the people we work with

•        We are unified through a common purpose

•        We embrace diversity and strive for inclusion

Integrity

•        We value transparency, communicate honestly and share information openly

•        We act with integrity in everything we do

•        We don’t hide our mistakes, and we learn from them

Agility

•        We act with a sense of urgency and decisiveness

•        We are adaptable, responsive and embrace change

•        We take smart risks

Energy

•        We are positively driven to make a difference and challenge the status quo

•        We focus on and encourage personal leadership

•        We motivate each other with our ambition

Accountability

•           We deliver maximum value to our customers and stakeholders

•           We take ownership and are accountable for the outcome

•           We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.