Adjuster, Complex Claims

Location: Jeffersonville, IN

Who we are:

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business:

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

With over 20+ years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

Position Overview:

Reporting to a Claims Team Manager, the Adjuster, Complex Claims works directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team. Adjuster, Complex Claims are responsible for the handling of Warranty claims for major clients in our diverse portfolio, including those that call under Property and Casualty Insurance. Our portfolio consists of a diverse range of products from the home warranty, consumer electronics, and mobile industries.

Your Contribution:

The Adjuster, Complex Claims are the ones our clients turn to in times of need and will act with speed, composure, compassion, and knowledge to solve problems and the work they do every day is the heart of AIG’s business. The successful candidate that we seek will need to meet the minimum criteria to fully support and engage in the full range of duties expected.

Key Competencies and Responsibilities:

• Adjudicate and settle claim according to fair claims practices.
• Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim.
• Maintain good working relationship during all contacts with clients, even during difficult conversations.
• Answer incoming phone calls, emails, and other correspondence concerning insurance claims.
• Ability to interface with the insured and other stakeholders concerning claims related matters.
• Support outside of the US for English speaking countries.
• Answer claims and coverage questions from other departments.
• Be familiar with state statues concerning claims practices.
• Assist in training of other claims agents to support the adjusting and settlement practices.
• Maintain knowledge of industry and asset coverage types.
• Handle research assignments and reporting as delegated by management.
• Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
• Act professionally at all times.
• Keep licensing current and all Continuing Education (CE) completed prior to deadlines.

What We Are Looking for:

• A minimum of two years of experience in adjusting P&C insurance claims or warranty claims.
• High School Diploma or equivalent required.
• Must demonstrate and maintain strong ethics.
• Proficiency in English. Bi-lingual candidate who speaks Spanish is desired but not required.
• Must hold a Property and Casualty Adjuster’s license in the majority of states requiring licensing. At minimum, the successful candidate must have their home state Adjuster’s license and must be willing to complete all requirements for all states within the first 120-days of employment.
• A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment).
• Excellent verbal and written communication skill.
• Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations.
• Analytical skills and the ability to search the internet for answers and market data.
• Results oriented, and able to work well under pressure.
• Excellent organizational skills- flexible with moving from project to project while keeping track of progress.
• Professional attitude- we are looking for someone who is enthusiastic, reliable, and a team player.
• Flexible with moving from project to project while keeping track of progress.
• Basic Excel, Word, and Outlook skills.
• Great interpersonal communication.
• Ability to consistently meet deadlines.

Although prior Claims, Warranty, or Insurance experience is beneficial, AIG will train the right candidate to prepare them for success as an Adjuster, Complex Claims. Candidates with experience in providing excellent customer service, moving quickly to keep many projects going at once, and the ability to keep organized records will be competitive for this role.

Employment at AIG Warranty:

AIG Warranty offers a first-class benefits package to their employees, and all benefits begin on day one of employment. A partial list of benefits includes:

• Automatic employer contribution into 401k account, with an additional employer match opportunity.
• Competitive Medical, Dental and Vision insurance plans.
• Opportunity to earn a performance-based annual bonus.
• A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off.
• Tuition reimbursement after one year of employment.

AIG Warranty in Jeffersonville has a casual dress code, and a fun, friendly work environment. If this position sounds like it could be the right fit for the next step in your career, please apply today.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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