Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Role Summary

The Master Trainer – Facilitation & AI Skill Building will be at the forefront of Adobe's next-gen enablement strategy—combining deep facilitation expertise with simulation design and AI-powered learning systems. This role will focus on building scalable, self-led skill building ecosystems, designing real-world simulations, and operationalizing AI-driven learning journeys that personalize development across roles, maturity levels, and regions.

As a strategic learning architect, the ideal candidate brings both facilitation mastery and technical agility—seamlessly integrating playbooks, sales tools, analytics platforms, and AI assistants into high-impact learning experiences.

Key Responsibilities

Simulation & Facilitation Leadership

• Design and deliver immersive, real-life ICX simulations aligned with Adobe product suite and customer engagement frameworks.
• Facilitate interactive training sessions that build capabilities across ICX
• Use real-time tools (e.g., battlecards, pitch decks, call recordings, and Converse AI) to simulate customer scenarios.
• Embed decision trees and branching logic into simulations for personalized skill development.

AI-Enabled Learning Innovation

• Build adaptive learning paths using AI models based on learner behavior, role maturity, and performance patterns.
• Implement AI-driven content localization, tone adaptation, and language transformation for a global learner base.

Learning Optimization & Data Analysis

• Monitor learning impact using dashboards to analyze engagement, retention, and transfer of skill.

• Use feedback loops and performance metrics to iterate simulations and training design, continuously improve learning experiences

• Collaborate with platform teams to integrate tracking systems for real-time assessment.

• Set up and monitor AI-powered chatbots and assistants for 24/7 learner interaction and Q&A.

Collaboration & Playbook Integration

• Partner with instructional designers, PMMs to embed sales playbooks into simulation workflows.
• Maintain playbook alignment with latest Adobe product capabilities, industry use cases, and ICX vision.
• Act as a champion for tool adoption—advocating for the effective use of AI-based productivity and learning platforms.

Research & Strategic Enablement

• Stay updated with innovations in Sales, Generative & Agentic AI tools and learning science to adapt best practises
• Evaluate new tools and propose pilots or prototypes that align with learning innovation goals
• Conduct pilot projects to test and scale new enablement formats or delivery models.
• Recommend AI plug-ins or simulation tools to elevate learning delivery and field readiness

Qualifications & Experience

Education: Graduate/Postgraduate from a reputed university preferably on Business Administration or HR or strategy.

Experience:

• Minimum 6–8 years in learning & development, enablement, or facilitation roles, preferably in tech/SaaS.
• Strong background in sales/service enablement, with preferred experience creating simulations or live learning experiences.
• Hands-on experience with AI-powered learning tools, simulations, LMS platforms, or bot integrations.(Preferred)

Certifications: Master Trainer, Adult Learning theory or frameworks, AI for L&D, Learning Analytics, or Digital Transformation in Learning or related.

Skills:

• Master facilitator with exceptional storytelling, coaching, and engagement techniques.
• Technically adept—comfortable working with AI tools, dashboards, playbooks, and simulation software.
• Data-driven mindset with ability to interpret learning metrics and behavioral analytics.
• Strong cross-functional collaboration and project management skills.

• Marvel-level fluency in both spoken and written English
• Native level proficiency in Japanese language

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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