Get, Do, Earn and Give More at Movement!

We’re definitely not your average insurance company. Movement Insurance is made up of passionate, talented and hardworking individuals who strive for excellence while demonstrating servant leadership in everything we do.

Here are the basics: we work hard, we have fun, we invest in our people, and we make a difference. Sound like a plan? Check us out on our website www.movementinsurance.com.

Requirements

(Duties and responsibilities may include, but are not limited to the following):

• Serve as primary liaison between internal departments providing exceptional customer service.
• Responds to in-coming customer phone calls and emails in a professional and timely manner.
• Resolving inquiries and discrepancies as they arise. Notify manager of any escalating issues as needed.
• Engage manager as needed when working with team members.
• Interact daily with customers, via e-mail and other communication mediums to successfully share and receive information.
• Compile and report to upper management information regarding interests/concerns of customers.
• Work with sales team on all assigned accounts.
• Perform administrative functions as needed.
• Create and maintain service/renewal reports.
• Update and maintain customer data information in company’s customer relationship management database.
• Work with management team to improve efficiencies in customer services processes.
• Enter data in AMS system.
• Other duties assigned by management.

Qualifications

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

• Bachelor’s degree in business management or a related field from an accredited college or university is preferred.
• At least 1 year of customer service and/or sales experience.
• Previous experience in the insurance industry is preferred.
• Excellent time management skills.
• Excellent management of multiple tasks.
• Ability to maintain the highest level of confidentiality.
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts.
• Analysis skills – ability to review a problem and recommend appropriate solutions based on knowledge of job and company procedures.
• Interpersonal skills –listens to others, works well in a team environment.
• Team player.
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely.
• Strong organizational skills.
• Planning and organizing, can prioritize work activities; uses time efficiently.
• Detail Oriented.
• Adaptability – adapts to change in the work environment, manages competing demands and can handle frequent changes.
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions.
• Strong computer skills – including all Microsoft Office software programs and industry specific computer software.
• Ability to multi-task.
• Ability to work extended hours including nights, weekends, holidays.
• Ability to work in a fast-paced environment.

The expected salary range for this position is between:

$16.00 - $22.00

The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

We also offer a benefits package that includes:

• Competitive pay

• Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE

• Retirement plan: 401(k) and Roth

• Paid Time Off: 16 days front loaded. Prorated based on the start date month

• 11.5 paid holidays per year

• Employee assistance program

• Excellent career growth opportunity

• Fun, team-focused working environment

• Employee driven community outreach program

The application window is anticipated to close on:

August 15, 2024