Would you like to provide first-class guidance and support to the customer?

Are you fluent in English and Portuguese?

About the Business

LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/

About our Team

Our team strives to deliver high quality support to our clients. We provide support and problem solving skills to ensure our customers have an exceptional experience.

About the Role

As a Sales Support Analyst, your purpose is to build and maintain solid client relationships, understand their needs, and provide solutions. You will be responsible for driving business growth through proactive client engagement and exceptional service delivery.

Responsibilities

• Optimizing every customer contact to assess additional customer needs and uncover additional sales opportunities

• Communicating regularly with clients and provide full customer service, both proactively and on demand

• Managing the relationship with the client according to Service Delivery Excellence guidelines

• Partnering with the Implementation team to onboard all new customers

• Delivering an effective relationship management, ensuring that customer needs are being met, and fully representing all LexisNexis products

• Identify cross sell opportunities within your portfolio and engage the appropriate sale representative as needed

Requirements

• Have experience Customer Relationship experience

• Have fluent English and Portuguese

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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