A collective energy and ambition. A place where you can make a real difference.
We’re a company that genuinely cares about our people, our products, our consumers and the environment.
Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.
United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.
Role Summary
The Logistics Specialist is primarily responsible for the processing of carrier invoices (Arm & Hammer Division as well as Specialty Division) utilizing both Blujay TMS and paper processes, on-boarding and training new and existing carriers and having full ownership and accountability for the freight claims process.
Role Accountabilities and Responsibilities
Freight Claims (20%):
- Become the center of expertise for all C&D freight claims. This includes process creation/development, documenting SOP’s, continuous improvement and business support where required.
- Develop and publish reporting to track carrier acceptance of claims, dating of outstanding payment and likely hood of payment.
- Where carriers are not making required payment, escalate to management with proposal on how to recover maximum outstanding balance as possible. With approval, negotiate payment with carriers.
- Where process or system issue arise between C&D and carriers, create immediate work arounds, trouble shoot the issues to identify roots cause and develop plans to correct long term
- Process all carrier freight claims as identified through either customer deductions or return authorizations.
Carrier Payment (80%):
- Process carrier freight invoices for outbound customer shipments utilizing the (TMS) system
- Process carrier freight invoices for outbound customer shipments via paper where carriers are not sending EDI submissions into the TMS system. This includes a 3-way match that the invoice is valid, the price is valid, and the weights are correct. Where this occurs, work with carriers to have them become capable of processing via Blujay.
- As new carriers join C&D or they have resource changes, on-board them to the freight payment process at C&D. This includes over training, start-up monitoring and on-going coaching.
- For all unapproved accessorial charges, work back with the carriers to have invoiced amounts reversed or adjusted as necessary.
- Monitor system alerts to identify when carriers invoices cannot be processed, root cause the issue, engage Logistics Technology resources where required and monitor for root cause closure.
- Respond to carrier queries regarding payment concerns or issues.
Other:
- Track availability of carrier insurance certificates
- Participate in departmental and cross functional improvement projects
- Support troubleshooting with TMS system issues
Education and Experience
- Bachelors/Associates degree is preferred
- Microsoft Excel experience is required.
- An understanding of SAP (order management system) is a plus.
- Experience in Customer Service, Transportation, or Warehousing is a plus.
Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.
For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/