Responsibilities:

• Manage the entire international shipping process from purchase order to delivery

• Ensure accurate billing by inputting and understanding financial components of shipments

• Apply industry knowledge to solve internal and external challenges

• Coordinate shipments, ensuring compliance with customer SOPs and mentor others on the process

• Maintain and update shipment data in Navisphere, C.H. Robinson's logistics platform, ensuring accuracy

• Provide complex quotes and coach others on pricing strategies

• Act as a key customer contact, building strong relationships and resolving issues

• Lead customer outreach, retention, and expansion efforts while acting as a department expert

• Collaborate cross-functionally to identify and propose process improvements

• Monitor shipment trends, recommend technology solutions, and support Sales Executives and Account Managers with customer reporting

Required Qualifications:

• High School diploma or GED

• Minimum 3-5 years of Global Forwarding industry experience

• Advanced proficiency in Microsoft Office Suite of programs

• Site Specific:  Fluent in English (written and verbal)

Preferred Qualifications:

• Associate’s or bachelor’s degree from an accredited college or university

• Knowledge or coursework in Supply Chain, Logistics, or International Business

• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)

• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily

• Proactive, ambitious, hardworking, and analytical mindset

• Excellent written and oral communication skills

• Ability to work in a fast-paced and deadline-driven office environment

• Proven track record of dealing with customers and being client focused

• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges

• Site Specific:  Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)

• Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.