Director, Account Management & Business Development, Operations

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Director, Account Management & Business Development, Operations to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Travel Insurance

General Insurance is a leading provider of insurance products and services focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks.

As Director of Account Management & Business Development, you will be responsible for fostering strong relationships with key accounts and broker partners, actively managing the performance of the accounts, business development efforts, and ensuring the seamless execution of underwriting processes. You will work directly with key accounts stakeholders to address daily issues and develop strategies for both ongoing operations and growth of the NAC Business.

How you will create an impact

• Cultivate relationships with current and potential Key Accounts/Clients and broker partners.
• Directly oversee Account Managers daily interactions and help drive issue resolution for the key accounts concerns.
• Oversee the business development pipeline, including tracking KPIs and providing regular status updates.
• Identify key accounts' business needs and strategize for both routine operations and growth opportunities.
• Continuously assess the relationship UW health, implementing corrective and preventive actions driving UW discipline culture.
• Establish internal SLAs and procedures with relevant stakeholders to meet external SLAs.
• Monitor and ensure timely responses to client requests from Account Managers. (pricing, T&Cs reviews, Marketing Material reviews, etc.)
• Manage the preparation and filing of policy documents and terms & conditions, liaising with Actuarial, Legal, and Compliance departments as necessary.
• Manage billing/invoicing and reconciliation process, with Key Accounts/Clients and Issuing Offices supported by Account Managers.
• Collaborate with the Multinational and various internal teams for policy processing, bookings, and overall compliance.
• Facilitate audit responses by collaborating with IT, privacy, security, and compliance teams.
• Develop and maintain communication strategies with key accounts, including organizing workshops and preparing business proposals and presentations for quarterly reviews.

What you will need to succeed

• Strong relationship-building, leadership, planning, organizational and problem-solving skills.
• Experience working in a large global organization preferred.
• Underwriting experience on Personal Insurance products desirable, with over 5+ years in the field. The applicant should provide tangible examples of significant UW experience for personal lines products such as Travel Insurance, lifestyle products and Extended Warranty.
• Sales/account development success desired, with tangible examples of achievement.
• Excellent written and verbal communication and presentation skills.
• Strong analytical skills.
• Experience in NAC / Fee-based products distributed directly to banks and through sponsors.
• Insurance or Financial Industry Knowledge and experience is desirable.
• Ability to work effectively with cross-functional teams.
• Willingness to travel up to 15% of the time.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

SM - Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

National Union Fire Insurance Company of Pittsburgh, Pa.