Unit Claims Manager - Casualty

Posted:
4/15/2026, 1:37:14 AM

Location(s):
Dieppe, New Brunswick, Canada ⋅ Nova Scotia, Canada ⋅ New Brunswick, Canada ⋅ Dartmouth, Nova Scotia, Canada

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Hybrid

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.


Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

  • Flexible work arrangements and a hybrid work model

  • Possibility to purchase up to 5 extra days off per year

  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

101,800 - 124,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.


About the role

We’re looking for a Unit Claims Manager, Casualty, to join our growing team!

What you'll do here:          

  • Participate in the development and implementation of business plans and manage operations to achieve key business goals.

  • Provide effective leadership, motivate staff and be responsible for hiring employees and delivering performance feedback.

  • Provide coaching on technical and professional skills for your team and facilitate continuous learning by building robust development plans for your employees.

  • Develop, recommend and implement management and organizational initiatives to support company strategies including changes to organizational structure and process/technology improvements.

  • Act in a consultative and advisory capacity on claims matters such as liability determination, policy interpretation and settlement negotiation to help resolve claims-related issues.

  • Liaise with other claims experts on technical and administrative issues.

  • Maintain a respectful and productive business relationship with vendors, service providers, legal firms and internal client groups.


What you bring to the table:

  • College diploma or university degree required

  • Excellent communication and interpersonal skills with all levels of staff

  • Experience in coaching and developing staff

  • Proficiency in a variety of PC software

  • Proven leadership skills

  • Excellent customer service skills

  • Knowledge of provincial legislation governing auto insurance

  • Preference will be given to candidates based in Dartmouth, NS

  • Strong knowledge of the insurance legislative framework in all Atlantic provinces

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.


We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.