Why Join Us? 

For us, what matters most is excellence. We are caring professionals, people who live, work and dedicate themselves to the communities of Central New Jersey. As such, we strive to provide a sanctuary of excellence, precision, thoroughness and genuine compassion. We also take a whole-person approach to patient care and treatment, tailoring all that we do around their unique needs. And we do all we can for patients, going the extra mile to see that they’re supported, informed and getting the one-on-one care and service they deserve.

Summary

Oversees the daily operations of 20+ clinical staff across multiple locations and works closely with the office manager to ensure a safe, productive and efficient environment for patients, visitors, providers, and staff in a community-based practice setting.

General responsibilities

• Develops and maintains professional relationships with internal & external staff/teams/contacts/patients.
• Routinely meets with staff / leads / Front Office Manager to review/discuss clinic operations status/needs/issues.
• Monitors treatment/provider/lab schedules daily for appropriate distribution and for add-on patient visits.
• Assesses staffing needs, determines the adequate number of personnel needed to provide safe, high-quality patient care.
• Develops and distributes staff schedules based on daily/weekly/monthly visit schedules.
• Regularly audits clinic workflows to assure processes are in place and functioning as expected to meet industry standards, as well as those of all regulatory and or accrediting agencies.
• Maintains competency in and performs clinical duties as necessary, which includes but is not limited to the essential job functions of clinical direct report roles: RN, Medical Assistant, etc.
• Inventories patient education materials, ordering additional material when necessary to assure adequate and appropriate materials are available at all times.
• Conducts monthly staff meetings.
• Delegates tasks and assignments to appropriate staff, follows up on delegated items to assure they are completed on time and as expected.
• Monitors and approves staff timecard and time off requests.
• Participates in/manages interview, hiring, onboarding, discipline, termination processes.
• Supports and develops clinical staff to optimize their desire and ability to meet or exceed performance expectations. Mentors, coaches, counsels and or creates /implements developmental or performance improvement plans as appropriate.
• Completes annual staff performance evaluations by assigned due date.
• Assures all assigned individual & staff competencies /continuing education modules are completed on time.
• Participates in meetings/projects/ committees as needed/ requested.

Knowledge & Skills

• Strong organizational and written / verbal communication skills.
• Knowledge of current developments in /standards for diagnosis/ primary care practices/ treatments.
• Ability to multi-task and cope with a high demand workload.
• Ability to empathize with patients and families and to deal with challenging patient/visitor interactions, as needed.
• Ability to collaborate with health care team to optimize patient and employee experience.

Requirements

• Current RN License
• At least 3-5 years of experience as an RN
• Two years supervisory experience preferred.
• Baccalaureate degree.
• BLS/CPR Cert.
• Knowledge of EMR system.
• Must be willing to travel to all office sites.